At a Glance
- Tasks: Support customers with IT systems and software queries while providing excellent service.
- Company: Join a thriving business in Lincoln with a strong team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive environment.
- Other info: Flexible shift patterns and great opportunities for growth.
- Why this job: Kickstart your career in IT and make a real difference for customers.
- Qualifications: Customer service experience preferred; recent graduates with IT interest welcome.
The predicted salary is between 27500 - 27500 £ per year.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business. The role is a permanent position for a Support Analyst focusing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day-to-day duties:
- Training on IT systems and specific applications to deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
Skills and background sought:
- Preferable background from customer service or a telephone based role
- Will consider recent graduates with an interest in IT & systems, however not essential
- A background in application or software support would be highly advantageous, however not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Interest towards IT
- Strong communication skills
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous, however not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week. If interested we would love you to apply.
Graduate Support Analyst in Coningsby employer: DBCharles Recruitment Limited
Join a dynamic and supportive team as a Graduate Support Analyst in Lincoln, where you will have the opportunity to grow your skills in IT and customer service within a thriving business environment. With a strong emphasis on employee development, hybrid working options, and a commitment to delivering exceptional customer support, this role offers a rewarding career path in a collaborative culture that values innovation and teamwork.
Contact Details:
DBCharles Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Support Analyst in Coningsby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Support Analyst role, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer service. Think about how your skills can contribute to their teams and be ready to share examples of your past experiences that highlight your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you get comfortable with common questions and allow you to articulate your passion for IT and customer support clearly.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Graduate Support Analyst in Coningsby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any customer service experience or IT knowledge you have, even if it's from your studies or previous jobs.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're excited about working in application and software support and how you can contribute to the team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DBCharles Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the basics of application and software support. Familiarise yourself with common IT systems and any relevant tools mentioned in the job description, like SQL. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Customer Service Focus
Since this role is all about providing excellent customer support, think of examples from your past experiences where you’ve delivered great service. Be ready to discuss how you handled difficult situations or resolved customer queries effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to support roles, such as how you would handle a specific customer issue or how you prioritise tasks. This will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the training process for new hires, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
