At a Glance
- Tasks: Provide top-notch IT support and assist customers with software queries.
- Company: Join a thriving business in Lincoln with a strong team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and career development opportunities.
- Other info: Flexible shift patterns and a supportive work environment await you.
- Why this job: Kickstart your IT career while making a real difference for customers.
- Qualifications: Customer service experience preferred; recent graduates with IT interest welcome.
The predicted salary is between 27500 - 27500 £ per year.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business. The role is a permanent position for a Support Analyst focusing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day-to-day duties:
- Training on IT systems and specific applications to deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
Skills and background sought:
- Preferable background from customer service or a telephone based role
- Will consider recent graduates with an interest in IT & systems; however, not essential
- A background in application or software support would be highly advantageous; however, not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Interest towards IT
- Strong communication skills
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous; however, not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week. If interested we would love you to apply.
Graduate IT Support Analyst - Hybrid Lincoln in Coningsby employer: DBCharles Recruitment Limited
Join a dynamic and supportive team as a Graduate IT Support Analyst in Lincoln, where you will have the opportunity to grow your skills in a thriving business environment. With a strong emphasis on employee development, hybrid working options, and a commitment to excellent customer service, this role offers a rewarding career path for those passionate about IT. Enjoy a collaborative work culture that values innovation and teamwork, making it an ideal place for recent graduates and experienced professionals alike.
Contact Details:
DBCharles Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Analyst - Hybrid Lincoln in Coningsby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Graduate IT Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experiences.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them. Whether it’s a university project or a personal endeavour, demonstrating your passion for IT can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for enthusiastic candidates like you. Plus, applying directly can sometimes give you an edge, as we love seeing applicants who are proactive about their job search.
We think you need these skills to ace Graduate IT Support Analyst - Hybrid Lincoln in Coningsby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service roles or IT-related experience you have, even if it's just from university projects or internships.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're excited about working in IT support and how you can contribute to their team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DBCharles Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around application and software support. Familiarise yourself with common issues and solutions, as well as any relevant tools like SQL. This will show your enthusiasm and readiness to tackle the role.
✨Customer Service is Key
Since this role focuses heavily on customer support, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided excellent service, as this will demonstrate your ability to handle customer queries effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to IT support and customer service. This will help you articulate your thoughts clearly and build confidence for the real deal.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
