At a Glance
- Tasks: Lead a luxury retail store, ensuring exceptional customer service and team performance.
- Company: Prestigious luxury retailer with a fantastic reputation in Norwich.
- Benefits: Competitive salary, performance bonuses, and a supportive work environment.
- Other info: Enjoy a 40-hour week with weekends off, except for Saturdays.
- Why this job: Join a dynamic team and make every customer feel special while driving sales.
- Qualifications: Retail management experience, preferably in luxury, with strong sales and service skills.
The predicted salary is between 35000 - 40000 £ per year.
DB Charles Recruitment are proud to be representing a prestigious luxury retailer based in Norwich looking to hire a new Store Manager.
This retailer have a fantastic reputation and each customer is made to feel incredibly special whether making a purchase or simply popping in for a browse.
The role is a permanent position for a Store Manager to be based from their site in central Norwich and the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to.
The manager will be reporting into the business director and directly managing three others.
Day to day duties and aspects of the role will include
- Effective and smooth running of the store
- Providing a level of customer service that exceeds expectations.
- Ensuring the team are performing to the best of their ability and working towards sales targets
- Building and maintaining relationships with customers
- Maximising sales opportunities
- Recruit, retain and develop staff to enhance the values of the brand and contribute to the long term success of the business
- Be confident to make accurate daily commercial decisions
- Work towards and drive the team to hit all KPI's & targets
- Daily walkthroughs to identify opportunities to increase sales
- Ensure the team are deployed effectively
- Drive & motivate the team to increase performance
- Promoting training and development
- Driving productivity
To be considered for this position, the business are looking to see a number of the below aspects on CV's:
- A strong retail background in store management or someone with the experience ready to step up into this type of position
- A preferable retail background working within a luxury or premium environment
- A consultative retail background. Experienced in 1-2-1 retail selling
- Experienced in managing KPIs and budgets to effectively run and improve store performance
- Track record of driving sales and performance
- A demonstrable background in managing a team
- Someone sales driven however with the ability to combine this with outstanding service level skills
- KPI & target driven
- Ability to deliver training and development
- Excels in handling management situations
- Able to commit to a role in Norwich requiring weekend retail working (store is closed on Sundays)
For this position, depending on experience, the business can offer a salary between £35,000 to £40,000 per annum. Other aspects to note:
- Additional performance related bonus is on offer
- Working x5 days per week, please note the store is closed on Sundays
- x40 hour working week
- Likely daily working hours of 8:30am to 5:30pm
If interested we would love you to apply and begin speaking with us further about the role.
Store Manager - Luxury Retail in Norwich employer: DBCharles Recruitment Limited Careers
As a leading player in the IT and app development sector, this company offers an exceptional work environment for Full Stack Developers, with a strong emphasis on innovation and collaboration. Employees benefit from a supportive remote work culture, competitive salaries, and opportunities for professional growth within a dynamic team focused on delivering cutting-edge technology solutions to the transportation sector. Join us to be part of a forward-thinking organisation that values your contributions and fosters your career development.
Contact Details:
DBCharles Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Luxury Retail in Norwich
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DBCharles Recruitment Limited Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DBCharles Recruitment Limited Careers!
We think you need these skills to ace Store Manager - Luxury Retail in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DBCharles Recruitment Limited Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DBCharles Recruitment Limited Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DBCharles Recruitment Limited Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DBCharles Recruitment Limited Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
