At a Glance
- Tasks: Support daily e-commerce operations and enhance the customer journey on our online shop.
- Company: Join a dynamic D2C e-commerce team in the UK.
- Benefits: Gain hands-on experience, work with innovative tools, and develop your skills.
- Other info: Collaborate with diverse teams and enjoy a fast-paced, evolving environment.
- Why this job: Make a real impact on customer experiences and learn from industry experts.
- Qualifications: 1-2 years in e-commerce or digital marketing; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing to execute campaigns, maintain site readiness, and support a successful platform migration.
Responsibilities
- Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience.
- Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date.
- Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup.
- Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery.
- Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing.
- Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives.
- Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements.
- Conduct quality checks and coordinate bug fixes with tech partners.
- Support CRM activities within Shopify and generate regular performance reports.
- Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience).
- Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information).
- Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations.
Your Profile
- First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years).
- Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Strong analytical mindset with the ability to interpret data and turn insights into actions.
- Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation).
- Experience with Shopify or similar platforms; familiarity with integrations is a plus.
- Comfortable working in evolving environments (e.g. platform migrations, changing processes).
- Strong communication skills and ability to collaborate with international teams.
- Customer-centric mindset with a focus on improving user experience and removing friction points.
- Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous.
- Basic knowledge of HTML/CSS or CMS tools is a plus.
- Interest in regulated industries such as healthcare or medtech is beneficial.
- Fluent in English; additional languages are a plus.
E-Commerce Operations Specialist employer: DBA-Verwaltungs-Gmbh
Join our dynamic D2C E-commerce team in the UK, where we prioritise a collaborative and innovative work culture that fosters employee growth and development. As an E-Commerce Operations Specialist, you will benefit from a supportive environment that encourages creativity and data-driven decision-making, while also enjoying competitive benefits and opportunities for career advancement within a leading company in the e-commerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with Shopify or similar platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a mini portfolio showcasing your experience with e-commerce operations, even if it's just a personal project. This will give you an edge and show potential employers what you're capable of.
✨Tip Number 3
Prepare for interviews by brushing up on common e-commerce scenarios. Think about how you'd handle website performance issues or customer journey improvements. We want to see your analytical mindset in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace E-Commerce Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the E-Commerce Operations Specialist role. Highlight your experience with e-commerce platforms like Shopify and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your background aligns with our goals at StudySmarter. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Analytical Skills:Since this role involves data-driven optimisation, make sure to highlight any analytical experience you have. Whether it's using Google Analytics or interpreting data for better decision-making, we want to know how you can help us improve our customer journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at DBA-Verwaltungs-Gmbh
✨Know Your E-Commerce Basics
Brush up on your understanding of e-commerce operations, especially around platforms like Shopify. Be ready to discuss how you’ve managed product catalogues or executed campaigns in the past. This shows you’re not just familiar with the tools but also understand the processes behind them.
✨Show Off Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in previous roles. Whether it’s improving conversion rates or optimising customer journeys, having specific examples will demonstrate your analytical mindset and ability to turn insights into actions.
✨Be Ready for Teamwork Questions
Since this role involves working closely with various teams, think of examples where you collaborated effectively. Highlight your communication skills and how you’ve navigated challenges in cross-functional settings. This will show that you can thrive in a team-oriented environment.
✨Demonstrate Your Customer-Centric Mindset
Think about times when you improved user experience or removed friction points in a process. Be prepared to discuss your approach to enhancing the customer journey, as this is crucial for the role. Showing that you prioritise the customer will resonate well with the interviewers.
