AV Operations Team Member

Working Pattern: Shift-based with flexibility required to meet seasonal demands, including occasional weekend and evening work.

About the Role

We are looking for a hands-on Operations Team Member to join our busy warehouse team. This is a physical, active role where you will be responsible for the accurate dispatch and return of professional lighting and events equipment. Working as part of a close-knit team, you will help ensure that equipment gets to and from shows on time, in perfect condition, and correctly documented. This is a gateway role into the events industry - perfect for someone who enjoys physical work, stays calm under pressure, and wants to learn the business from the ground up. You will gain broad hands-on experience across our equipment and operations, opening up career progression opportunities whether that is moving into supervision, specializing in technical workshops, or developing expertise in other areas of the warehouse. The role is physically demanding - you will be lifting, carrying, and moving equipment throughout the day. During quieter periods, you will also support other warehouse activities such as stock reorganization and workshop projects, giving you valuable exposure across the whole operation.

Key Responsibilities

• Dispatch Operations - Collect, check, and prepare equipment for dispatch according to job paperwork and system requirements; Physically move equipment around the warehouse, load preparation areas, and organize for dispatch; Verify equipment condition and functionality before dispatch, acting as a quality checkpoint; Pack and protect equipment appropriately for transport to venue or client; Work with the logistics team to load equipment safely onto delivery vehicles; Update Hirehop system accurately to reflect equipment movements; Report any equipment faults or missing items to the Operations Supervisor or technical workshops before dispatch; Work with team members to meet tight dispatch deadlines, particularly during busy theatre production periods.
• Returns Operations - Work with the logistics team to unload returned equipment from vehicles and move it to appropriate processing areas; Receive and check returned equipment against paperwork, identifying any discrepancies; Inspect equipment for damage and report any issues to the Operations Supervisor and relevant technical teams; Assist the Workshops with cleaning and prepare equipment for storage or immediate re-dispatch; Process returns accurately in Hirehop, updating stock levels and equipment status; Identify patterns in equipment damage or issues and bring these to the supervisor's or workshop attention.
• General Warehouse Operations - Maintain an organized, efficient work area using good housekeeping practices; Follow all established procedures and work instructions to ensure accuracy and consistency; Participate in daily team briefings, sharing information and raising any concerns; Work collaboratively with team members across operations and other workshops; Assist with stock counts and maintaining accurate inventory levels; Support warehouse reorganizations, stock moves, and other projects during quieter periods; Contribute ideas for improving processes and making work more efficient.
• Health, Safety & Standards - Follow health and safety guidelines at all times, using manual handling equipment correctly; Operate warehouse equipment safely including pallet trucks, scanners, and tablets; Maintain d&b solutions quality and service standards in all activities; Keep work areas clean, tidy, and safe for yourself and colleagues; Report any safety concerns or near misses to your supervisor immediately.

What We Are Looking For

Essential Experience & Skills - Willingness to undertake physical, manual work in a warehouse environment (training provided for equipment-specific tasks); Ability to stay calm and organized when working to tight deadlines; Good attention to detail when checking equipment and processing paperwork; Basic IT skills and comfort using computers, tablets, and handheld scanners; Ability to follow procedures accurately and consistently; Clear communication skills for working effectively with team members.

Personal Attributes - Positive, can-do attitude with willingness to learn; Physically fit with stamina for sustained manual handling throughout the working day; Flexible approach to varying workload demands across different seasons; Team player who collaborates well with others; Reliable and punctual; Professional manner when representing d&b solutions; Adaptable to changing priorities and able to switch between tasks; Comfortable with the physical demands of warehouse work.

Practical Requirements - Ability to work shift patterns that flex with seasonal demand; Willingness to work occasional weekends and evenings during peak periods; Comfortable working in a warehouse environment with temperature variations; Physically capable of sustained manual handling including regular lifting, carrying, and moving equipment throughout the working day; Able to be on your feet for extended periods.

Desirable - Previous warehouse, logistics, or events industry experience; Interest in or knowledge of professional lighting and events equipment; Experience using inventory management or hire systems; Understanding of the theatre or events production industry; Forklift license or experience using powered warehouse equipment.

What We Offer - Permanent contract with an established events industry company; Gateway role into the events industry - learn the business from the ground up; Comprehensive training on equipment, systems, and procedures; Broad hands-on experience across professional lighting and events equipment; Supportive team environment with experienced colleagues; Exposure to high-profile West End theatre productions and touring shows; Many of our current supervisors and specialists started in this team member role; Full benefits package, including 5% company pension contribution, Employee Assistance Programme, Medicash medical benefits, commencing at 22 days annual leave plus bank holidays.

Clear career progression pathways: Progress to Operations Supervisor or other supervisory roles; Specialize in technical workshops (lighting, audio, staging); Develop expertise in specific operational areas (stock management, quality control, etc.); Move into other warehouse departments based on your interests and strengths.

d&b solutions Core Values: To work alongside the members of other teams and communicate effectively; To learn about the company and its activities in order to understand and deal with the customers; Maintain d&b solutions confidentiality at all times; To represent the company in a courteous and appropriate manner in all circumstances; To follow correct procedures at all times and to follow the policies laid out in the staff handbook; Adhere to and demonstrate knowledge of health and safety matters in relation to work-related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times; To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times.

Company d&b Solutions was formed in 2021 following the acquisition of SFL Group and White Light Ltd and their respective subsidiaries. Our new organisation provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences. We want to recruit, and retain the most talented people, regardless of their background. We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society.