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- Tasks: Pack samples, prepare shipping docs, and support customer queries in a dynamic team.
- Company: Join DB Schenker, a leader in global logistics, now integrating with DSV.
- Benefits: Enjoy full training, professional development, a pension scheme, and a cycle to work scheme.
- Why this job: Be part of a diverse team, enhance your skills, and contribute to a major industry transformation.
- Qualifications: Customer-focused, organised, and proactive; previous logistics experience is a plus but not required.
- Other info: Part-time hours, Monday to Friday, with a friendly team atmosphere.
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Join to apply for the Customer Service Specialist role at DB Schenker
This role is currently part of DB SCHENKER, which is in the process of integrating with DSV. As part of this transformation, you’ll be contributing to the future of the world’s largest global logistics company.
Join Our Team!
Are you an organised, proactive person who thrives in a fast-paced environment? We\’re looking for a Sample Packing & Customer Support Coordinator to join our dedicated team in Abingdon. This is a varied role combining hands-on sample preparation, customer service, and admin support for our engine testing operations.
Location: Abingdon
Hours: Monday to Friday, 8:30 – 15:00
Job Type: Part-Time, On-Site
What Will You Be Doing?
- Pack samples securely for shipment (box and pallet)
- Prepare paperwork and shipping documentation, including airway bills
- Use manual handling equipment safely
- Maintain a high standard of housekeeping
- Gather and input information through internal systems
- Respond to customer queries and escalate issues when needed
- Suggest and support improvements to efficiency and safety
- Provide general admin support to the team
About You
We\’re looking for someone who is:
- Customer-focused, with excellent communication and service skills
- Comfortable working hands-on with packaging and manual handling tools
- Well-organised with strong attention to detail
- Proactive and solutions-oriented
- Able to handle a busy, varied workload
- A good team player with a positive attitude
- Previous experience in airfreight/logistics is desirable, though full training will be provided
What We Offer:
- Full training and continuous professional development
- Pension scheme
- Cycle to work scheme
Next Steps:
Follow the provided links and attach your up to date CV to submit your application ASAP.
Successful candidates will be required to undergo necessary right-to-work checks for the UK and a criminal records check.
At DB Schenker, we embrace diversity and are dedicated to enhancing it further. We welcome all applicants, regardless of gender, age, disability, nationality, religion, or sexual orientation.
To be considered for this position you must have valid rights to work and live in the UK.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
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Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Service Specialist employer: DB Schenker
Contact Detail:
DB Schenker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the logistics and airfreight industry. Understanding the basics of shipping documentation and manual handling will give you an edge in interviews, showing your proactive approach to the role.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Engage with professionals in the logistics sector on platforms like LinkedIn to learn more about the role and express your interest in joining DB Schenker.
✨Tip Number 3
Prepare for potential interview questions by practising responses that showcase your organisational skills and ability to handle a busy workload. Use examples from past experiences where you successfully managed multiple tasks.
✨Tip Number 4
Research DB Schenker’s values and recent developments, especially their integration with DSV. Being knowledgeable about the company will help you demonstrate your enthusiasm and alignment with their goals during the interview process.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, clearly outline your customer service skills and any experience with manual handling or logistics. Use keywords from the job description to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DB Schenker
✨Show Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and ability to resolve issues efficiently.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. During the interview, discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Mention any tools or methods you use to stay organised.
✨Be Hands-On and Practical
As the role involves sample packing and manual handling, express your comfort with hands-on tasks. You might want to mention any previous experience with similar duties or your willingness to learn quickly.
✨Emphasise Teamwork and Positivity
DB Schenker values a positive attitude and teamwork. Share examples of how you've contributed to a team environment and how you maintain a positive outlook, even when faced with challenges.
