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For Companies At a Glance
- Tasks: Engage with residents, manage communications, and ensure project quality and safety.
- Company: Chas Berger Limited, a reputable contractor in the building industry since 1922.
- Benefits: 25 days annual leave, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in community projects while developing your skills.
- Qualifications: Strong communication skills and experience in resident liaison or social housing.
Our business
- Established in 1922 and incorporated in 1940, Chas Berger Limited is a Main Contractor providing a complete building service to companies and organisations throughout London and the South East of England.
- From general building works for public and private clients, refurbishment and building contracts in excess of £1m through to multi million-pound framework agreements, Chas Berger Limited prides itself on its reputation for good quality service and excellent customer support.
Role overview
- Working as part of a team on the company’s Planned Maintenance Social Housing and Refurbishment projects.
- Promote the company ethos of working in an open, honest and transparent manner at all times.
- Responsible for ensuring that work is delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for Chas Berger and its clients.
- To understand, implement and adhere to the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times.
Working hours
- 8am to 5pm, Monday to Friday, with one hour for lunch.
- 25 days’ annual leave excluding public holidays.
MAIN DUTIES
SHEQ- Ensure that company SHEQ policy and strategy is followed by all and highlight any concerns immediately to the Site Manager.
- Liaise with line management, the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented successfully.
- Support, promote and develop an open, honest and transparent SHEQ culture at all levels.
- Support and assist the Site Manager as required in compliance with SHEQ requirements, including but not limited to having a clear understanding of the Construction Phase Plan and engaging fully with all company SHEQ initiatives.
- Assist the Site Manager with maintaining good order within site office and compound environment in accordance with both the company and legislative requirements, ensuring that all entering the office and compound do the same.
- Assist the Site Manager with gathering any information required for handover packs and H&S Files.
- Gather resident feedback as required during the course of the work.
- Daily management of all resident engagement, liaison and communication on the project(s).
- Leading on the development, review, updating and distribution of all resident communication documentation/material, ensuring high quality and compliance with client/project requirements.
- Leadership on all resident issues, queries and/or complaints ensuring non-adversarial resolution is achieved.
- Under the guidance of the Site Manager, provide a structured approach to resident liaison taking into full consideration health and safety, execution methods and quality.
- Ensure that all systems in place to ensure works are completed in accordance with the company’s values and client’s requirements, reporting any exceptions to the Site Manager.
- Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach keeping residents fully informed with regards to the programme.
- Assessing where high risk/vulnerable/at risk residents are present and ensuring that the team tailors works according to the associated risk level, ensuring that any Safeguarding issues are reported to the Site Manager.
- To report to the Site Manager as regards any events/issues, current or potential, which may affect our service.
- Visit each resident prior to work commencing to introduce the company and communicate the scope of works, providing residents with contact numbers and a pack detailing the full RLO process.
- Establish residents’ individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
- Work with site staff to implement effective practices in terms of service delivery, communication and resident engagement.
- Carry out a property condition survey and appliance survey with photographs where necessary with the resident before works start in the property.
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues.
- Manage complaints in line with our complaints procedure.
- Attend community events as required, in or out of hours, including but not limited to presentations to resident groups, visits to schools etc.
- Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service.
- Recognise and encourage excellent performance amongst your colleagues and our supply chain.
- Monitor and inspect works daily/continuously to ensure that service quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved, reporting any exceptions to the Site Manager.
- Report to the Site Manager.
- Provide honest, open and transparent reporting to line management, the Management Team and Directors as requested, at all times and in a consistent manner/format.
- Attendance, preparation and reporting as required for all meetings in relation to the project.
- Ensure that the required level and quality of information flows in a timely manner to the management team and client team.
- Be familiar with any project KPIs and ensure that daily site activities support and underpin strong KPI results, highlighting any exceptions or issues accordingly and immediately.
- Liaise with our supply chain, Site Manager and residents to ensure that daily attendance schedules are clearly communicated between all parties, including any changes thereto.
- Keep residents fully aware of any programme changes.
- Assist as required with booking and arranging access to residents’ homes.
- Liaison with the client and contract administrator on both a formal and informal basis.
- Ensure high client satisfaction is being achieved and constantly look to improve our client relationship.
- Excellent people skills.
- Confident oral and written communication skills.
- Communicate in a timely and effective manner with all those who have a stake in the work.
- Effectively manage time in order to meet deadlines.
- Previous experience within resident liaison.
- Must have planned maintenance experience within the social housing sector.
Place of Work
Your designated location for administrative purposes is the Bishops Stortford office of Chas Berger, current address The Lodge, Thremhall Park, Start Hill, Bishops Stortford, Hertfordshire, CM22 7TD, but as you are a mobile worker you will have no regular place of work. Chas Berger reserves the right to change your designated location to any other location in the London or the Home Counties/London suburban areas as may reasonably be required. Chas Berger will take account of your personal circumstances and give you reasonable notice before changing your designated location.
Resident Liaison Officer in Portsmouth employer: DB RECRUITMENT
Contact Detail:
DB RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Chas Berger Limited and their projects. Understand their ethos of transparency and quality service, and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to engage effectively with residents and clients. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Chas Berger and ready to contribute to their mission of excellent customer support.
We think you need these skills to ace Resident Liaison Officer in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in resident engagement and planned maintenance, showing us how you fit into our ethos of open and honest communication.
Showcase Your People Skills: We want to see your excellent people skills shine through! Use examples from your past experiences where you've successfully managed resident queries or complaints, demonstrating your ability to resolve issues amicably.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Chas Berger!
How to prepare for a job interview at DB RECRUITMENT
✨Know Your SHEQ
Familiarise yourself with the company's Safety, Health, Environmental & Quality (SHEQ) policies. Be ready to discuss how you would uphold these standards in your role as a Resident Liaison Officer, and think of examples from your past experience where you've successfully implemented similar practices.
✨Engage with Residents
Prepare to talk about your approach to resident engagement. Think of specific strategies you've used to communicate effectively with residents, handle complaints, and ensure their needs are met. Highlight any experience you have in building relationships within the community.
✨Demonstrate Your Communication Skills
Since this role requires excellent oral and written communication skills, practice articulating your thoughts clearly. You might be asked to provide examples of how you've communicated complex information to different stakeholders, so have a few stories ready that showcase your ability to adapt your communication style.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you handle challenges, especially in high-pressure situations. Think of instances where you've resolved conflicts or improved processes in previous roles. This will demonstrate your capability to manage resident issues and ensure smooth project execution.