At a Glance
- Tasks: Lead installation services, ensuring projects are delivered on time and within budget.
- Company: Join a leading company in the construction industry focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on health and safety compliance.
- Why this job: Make a real impact by managing exciting installation projects and building strong partnerships.
- Qualifications: Experience in project administration and a background in construction is a plus.
The Installation Manager reports directly to the Senior Implementation Manager and is responsible for all site installation services working in partnership with the Sales Support Team and an Ecosystem of Installation Partners to maximise sales and protect margin and profitability ensuring that customer satisfaction and a safe working environment is delivered on every opportunity.
Through effective and proactive resource management, the Installation Manager ensures that all customer construction activities (simple and complex installations) are planned and resourced to deliver their requirements both on cost and on time. This includes completion of assigned projects in compliance with customer expectations, company objectives, and all contractual documentation.
The Installation Manager will conduct negotiations with installation partners and pursue conditions of contracts of prospective projects to ensure they are suitable to the organisation's method of operation.
Objectives / Key deliverables / KPI
- Lead the business strategy for the installation service delivery
- Lead strategy and common ways of working for customer service and on-site installation
- Monitor installation cost trends, put action plans in place to support profitability and sustainable growth
- Management and growth of installation partnerships
- Management of labour schedule to deliver all projects 'right first time'
- Maximise profitability through effective management of onsite issues & snags
- Compliance with local Audit and Health & Safety requirements
Key Competences / Skills
- Create and lead the business growth strategy for installation services
- Empower the team to a common way of working, implementing a best in class approach to installation
- Building a robust ecosystem of partners to enable us to deliver complete solutions required by our customers and to reduce our supplier numbers driving out complexity
- Management of the daily installation workflow highlighting and addressing concerns against budget margins
- Actively review free of charge orders being processed and raise with Senior Implementation Manager
- Monitor the performance of the installation partners producing meaningful management information reports
- Ensure installation output information is passed through to the required departments with a clear brief as to any defects or chargeable extras
- Maximise and maintain the most effective utilisation for both internal and external fitters / contractors
- Working closely with the Relationship Sales Team to provide status updates of all installation activity
- Manage the installation booking process working with all teams across the business to make this as easy as possible
- Working with commercial team to ensure that all sales orders are invoiced timely and to company standards
- Create proposition for development of additional installation services to expand our market position
- Promotion of ITAB in the UK being the best in class and industry leaders with regards to installation
- Lead the training requirements (ITAB Training Academy), skills matrix and tooling requirements for the fitting teams
- Promote 'leading safely' within the business, ensuring Health and Safety compliance is up to date and actively embraced
- Manage the install partners and internal labour resource to a common way of working
- Conduct daily review meetings attended with updates on issues relating to scheduling, margin and forecasting
- Develop common working procedures with Implementation Coordinators and Service Supervisor, Purchasing and Production Teams
- Responsible for chasing on-site paperwork to support invoicing routines
- Management of all installation revisits and actions for continuous improvement
- Act as escalation point to resolve installation issues during the working day and ensure a process is in place for out of hours escalation
- Monitor customer feedback, create plan and report back to the Senior Implementation Manager
- Promote 'leading safely' within the business, ensuring health and safety compliance is up to date
Qualifications Experience
- Work experience: Administration and coordination experience in a high volume project based environment
- Industry experience: Background in installation (construction) would be an advantage
- Knowledge and experience of construction site Health and Safety would be an advantage
- Construction/Shop Fitting background an advantage
- Sales experience: Budget/ Sales responsibility
- Formal education: Post-secondary education
- Language: English in speech as well as written
Results: Delivery of all installation requirements to a high standard – this will promote growth within the accounts and also with the services function. All installations should be delivered to exceed the client expectations, compliant with Health & Safety and within budget.
Business travels: Willingness to be flexible with working hours to respond to the needs of the business.
Installation Manager in Hemel Hempstead employer: DB RECRUITMENT
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StudySmarter Expert Advice🤫
We think this is how you could land Installation Manager in Hemel Hempstead
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like DB RECRUITMENT, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Installation Manager at DB RECRUITMENT.
We think you need these skills to ace Installation Manager in Hemel Hempstead
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at DB RECRUITMENT
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
