At a Glance
- Tasks: Lead the reservations team to ensure a seamless booking experience for guests.
- Company: Join the iconic Hard Rock Hotel Malta and be part of an exciting new opening.
- Benefits: Competitive salary, performance bonus, and career growth opportunities.
- Other info: Bring the Hard Rock vibe to every guest interaction and thrive in a fast-paced environment.
- Why this job: Make a real impact in a dynamic, people-first culture where your ideas matter.
- Qualifications: 3-5 years in hotel reservations with strong leadership and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced reservations professional with a passion for guest experience and smooth operations?
We’re looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes. If you have strong hotel reservations experience, are highly organised, commercially minded and thrive in a fast-paced environment, this is your stage. Your Mission As our Reservations Manager, you’ll lead the reservations function, ensuring a seamless booking journey for our guests. You’ll oversee the team and day-to-day operation, maintaining accuracy, efficiency, and excellent service while supporting the hotel’s commercial objectives. What You’ll Do Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency across all bookings Develop and implement strategies to maximise occupancy and revenue while maintaining excellent service standards Monitor booking channels, including direct, OTA and GDS, and support effective distribution Train, motivate and supervise the reservations team to maintain high performance and service standards Analyse reservations data, monitor booking patterns and provide relevant reports to management Work closely with Revenue, Sales, Marketing and Front Office to align commercial strategies and the overall guest experience Handle VIP bookings, special requests and complex group reservations with care and precision Ensure reservations procedures, rates, packages and booking conditions are correctly applied and communicated
What We’re Looking For Strong and proven experience in hotel reservations is essential Ideally 3–5 years’ experience in hotel reservations, including experience in a supervisory or managerial capacity Strong knowledge of hotel reservation systems and distribution/channel management tools; experience with Opera Cloud or a similar PMS is highly desirable Good understanding of revenue management principles, rates, inventory and distribution Strong leadership and communication skills with a guest-focused approach Highly organised, detail-orientated and comfortable working in a fast-paced, high-volume hotel environment Fluent in English; additional languages are considered an advantage Positive, dynamic and ready to bring the Hard Rock vibe to every interaction Applicants must currently be based in Malta or be EU nationals with the right to work in Malta
What’s On the Table A key leadership role at Hard Rock Hotel Malta A dynamic, people-first culture where your ideas and energy matter Competitive salary + performance bonus Career growth and development opportunities
Make It Happen If you have a strong background in hotel reservations and are ready to take the next step in your career, we’d love to hear from you. Apply now and be part of the Hard Rock Hotel Malta story.
Hard Rock Hotel - Reservations Manager in Newport employer: db Group
At Hard Rock Hotel Malta, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. As a Reservations Manager, you'll enjoy competitive salaries, performance bonuses, and ample opportunities for career growth in one of Malta's most exciting hotel openings, all while being part of a dynamic team that prioritises guest experience and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Rock Hotel - Reservations Manager in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like db Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to db Group
Don't be shy about reaching out to db Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hard Rock Hotel - Reservations Manager in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about db Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at db Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
