At a Glance
- Tasks: Provide top-notch IT support and assist customers with software queries.
- Company: Join a thriving business in Lincoln with a strong team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and additional company perks.
- Other info: Flexible shift patterns and excellent growth opportunities await you.
- Why this job: Kickstart your career in IT and make a real difference for customers.
- Qualifications: Customer service experience and basic IT knowledge preferred.
The predicted salary is between 27500 - 27500 £ per year.
£27,500 per annum + Additional Company Benefits; DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Junior IT Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent position for a Junior IT Support Analyst focusing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications to deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:
- Preferable background from an IT Support, customer service or a telephone service based role
- A background in application or software support would be highly advantageous however not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous however not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 – 39 hour week. If interested we would love you to apply.
Junior IT Support in Lincoln employer: Db Charles Recruitment
Join a dynamic and supportive team as a Junior IT Support Analyst in Lincoln, where your contributions will be valued and recognised. With a strong emphasis on employee growth, the company offers hybrid working options and a collaborative work culture that fosters professional development. Enjoy competitive benefits and the opportunity to work with high-performing teams dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the IT support field. A personal recommendation can go a long way in landing that Junior IT Support role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle customer queries and technical issues. We want you to show off your problem-solving skills and customer service experience!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they do will help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Junior IT Support in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior IT Support role. Highlight any relevant IT support or customer service experience, and don’t forget to mention your familiarity with application and software support!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working in Lincoln and how you can contribute to the team’s success.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and professional – we want to see how you can effectively communicate with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Db Charles Recruitment
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around application and software support. Familiarise yourself with common issues and solutions, as well as the basics of SQL, even if it's not essential. This will show that you're proactive and ready to tackle challenges.
✨Customer Service is Key
Since the role focuses heavily on customer support, be prepared to discuss your previous experiences in delivering excellent service. Think of specific examples where you resolved a customer's issue or went above and beyond to help them. This will demonstrate your commitment to providing top-notch support.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to IT support and customer service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the tools they use for support, or how they measure success in the role. It shows your interest in the position and helps you gauge if it's the right fit for you.
