Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with IT systems and software queries while providing excellent service.
- Company: Dynamic company in Lincoln with a strong focus on customer support.
- Benefits: Competitive salary, hybrid working, and additional company perks.
- Other info: Flexible shift patterns and opportunities for career growth.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; recent graduates with IT interest welcome.
The predicted salary is between 27500 - 27500 £ per year.
£27,500 per annum + Additional Company Benefits.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent position for a Support Analyst focusing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications to deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:
- Preferable background from customer service or a telephone based role
- Will consider recent graduates with an interest in IT & systems however not essential
- A background in application or software support would be highly advantageous however not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous however not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 – 39 hour week.
If interested we would love you to apply.
Graduate Support Analyst in Lincoln employer: Db Charles Recruitment
Contact Detail:
Db Charles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Support Analyst in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your customer service experience.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them. Whether it’s a university project or a personal endeavour, demonstrating your passion for IT and customer support can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for enthusiastic candidates like you. Plus, applying directly can sometimes give you an edge, as we love seeing applicants who are proactive about their job search.
We think you need these skills to ace Graduate Support Analyst in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any customer service experience or IT knowledge you have, even if it's from your studies or part-time jobs.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're excited about working in application and software support and how you can contribute to the team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Db Charles Recruitment
✨Know Your Stuff
Make sure you brush up on the basics of application and software support. Familiarise yourself with common IT systems and be ready to discuss any relevant experience, even if it's from your studies or previous jobs.
✨Customer Service is Key
Since this role focuses heavily on customer support, think of examples where you've provided excellent service. Be prepared to share how you handled difficult situations or resolved customer queries effectively.
✨SQL Savvy
While knowledge of SQL isn't essential, having a basic understanding can set you apart. If you have any experience with databases or SQL, be sure to mention it during the interview.
✨Ask Questions
Show your interest in the company and the role by preparing thoughtful questions. Ask about the team dynamics, training opportunities, or how success is measured in the position. This demonstrates your enthusiasm and helps you gauge if it's the right fit for you.