Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide clear and timely travel information to rail passengers across digital platforms.
- Company: Join DB Cargo's National Rail Communications Centre in Doncaster.
- Benefits: Starting salary of £25,688, plus shift allowance and 25 days annual leave.
- Why this job: Make a real difference by helping passengers navigate their journeys smoothly.
- Qualifications: Excellent written communication skills and a strong team player.
- Other info: Flexible hybrid working and opportunities for career growth.
The predicted salary is between 25688 - 27268 £ per year.
Location: Doncaster
Salary: The salary for this position starts at £25,688, rising to £27,268 once competency has been achieved. Due to the shift pattern, an additional £4,400 per year shift allowance is included.
Job Type: Full Time, fixed-term contract for 6 months.
We are currently recruiting for a Passenger Information Controller to join our National Rail Communications Centre (NRCC) based at our Head Office in Doncaster on a fixed-term contract for 6 months. The National Rail Communications Centre (NRCC) plays a vital role in keeping rail passengers informed across the UK network. Working closely with the Train Operating Companies and Network Rail, the team communicates the latest travel information via National Rail Enquiries, helping passengers make informed decisions about their journeys.
As a Passenger Information Controller, you will help ensure passengers receive clear, accurate and timely travel information. This includes supporting journey planning queries, providing real-time travel updates, and sharing important rail information across a range of digital channels. The NRCC operates 24 hours a day, 7 days a week, and this role will involve working nights and weekends as part of a 12-week rolling roster.
What will you be doing?
- Provide clear, accurate and timely information to rail passengers, particularly during times of disruption across the network.
- Using sources such as National Rail Enquiries, live departure boards, social media feeds and journey planning systems, help ensure passengers receive up-to-date information to support their journeys.
- Translate technical railway information into clear, customer-friendly updates.
- Distribute information across multiple digital platforms.
- Support Train Operating Companies during disruption.
- Contribute to planned communications such as engineering work updates, timetable changes, and the introduction of new stations or services.
- Respond to customer enquiries, primarily via National Rail Enquiries' social media channels.
- Proactively monitor updates from Train Operating Companies and Network Rail to ensure passengers receive the most relevant and timely information.
What are we looking for?
- Excellent written communication skills.
- Strong team player with a collaborative approach.
- Ability to manage time-sensitive tasks and deadlines effectively.
- Ability to work in a fast-paced environment.
- Adaptable to changes in processes and workflows.
- Strong customer focus.
Here at DB Cargo we offer a range of benefits as part of your employment. These will include:
- Starting salary at £25,688 (training), £27,268 (competent rate) - Plus additional hours - Plus shift allowance.
- 35 hours per week.
- 25-day annual leave + bank holidays.
- Hybrid working between our locations and your home, this is mutually agreeable between the business and employee - role dependent.
- Free on-site parking.
Please click APPLY to send your CV for this role.
Candidates with experience of: Customer Information Controller, Station Information Controller, Train Service Controller, Railway Operation Controller, Operational Control Centre Controller, Service Delivery Manager, Information Co-ordinator, Resource Controller - Train Crew, may also be considered for this role.
Passenger Information Controller in Doncaster employer: DB Cargo (UK) Limited
Contact Detail:
DB Cargo (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Information Controller in Doncaster
✨Tip Number 1
Get to know the company! Research DB Cargo and the National Rail Communications Centre. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and communication. Think about how you can demonstrate your ability to provide clear, accurate information, especially during disruptions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can offer insights into the company culture and even share tips on what the hiring team is looking for in a Passenger Information Controller.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at DB Cargo and contributing to keeping passengers informed.
We think you need these skills to ace Passenger Information Controller in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Passenger Information Controller role. Highlight your excellent written communication skills and any relevant experience in customer service or information management. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about keeping passengers informed and how your background makes you a great fit for the NRCC. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for typos and ensure all information is correct. We appreciate candidates who take the time to present their best selves – it reflects the care you'll bring to our passengers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at DB Cargo (UK) Limited
✨Know Your Stuff
Familiarise yourself with the role of a Passenger Information Controller. Understand the key responsibilities, especially around providing accurate travel information and handling customer queries. Brush up on the latest rail news and disruptions to show your awareness of the industry.
✨Show Off Your Communication Skills
Since excellent written communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, especially in a customer service context. This will demonstrate your ability to translate technical jargon into customer-friendly updates.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle real-time disruptions or customer inquiries. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to remain calm under pressure. This will highlight your adaptability and customer focus.
✨Team Player Vibes
Emphasise your collaborative approach during the interview. Share experiences where you worked as part of a team, particularly in fast-paced environments. This will show that you can thrive in the NRCC's dynamic setting and contribute positively to the team culture.