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For Companies At a Glance
- Tasks: Manage cleaning operations, schedules, and a team of mobile operatives.
- Company: Join a multi-award-winning cleaning company focused on sustainability and fair pay.
- Benefits: Enjoy a competitive salary, career growth opportunities, and great company perks.
- Why this job: Be part of a dynamic team with a strong emphasis on innovation and employee care.
- Qualifications: 3+ years in cleaning management, excellent communication, and IT skills required.
- Other info: Fluency in Spanish or Portuguese is a plus!
The predicted salary is between 28000 - 42000 £ per year.
Operations Manager
Our client
Is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.
THE POSITION
A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business, for ambitious candidates wanting career progression.
Purpose:
- Manage the company’s one-off jobs and variable schedules
- Manage the company’s Mobile Teams
- Support the Operations Department and Operations Director
Key Responsibilities:
- Planning and Dispatch
- Producing daily schedules for operatives
- Assist with creation of quotations for services
- Develop/deliver training materials for mobile teams
- Managing and dispatching works to ensure SLA is achieved
- Manage and plan the daily/weekly schedule of mobile teams
- Manage the company’s store room – equipment and supplies
- Manage a team of around 15 mobile team operatives
- Reporting to the Service Support Manager
- Liaising with customers, supervisors, and the client directly
- Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilized and SLA\’s are achieved
- Team Management
- Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant
- Training new members of the Helpdesk Team in the use of key business systems as required
- Office
- Greet visitors to the building – receive and manage deliveries
- Manage utility room – run washing machine & dryer daily
- Manage store room – restrict access and always keep tidy
- Prepare site folders and paperwork for new contracts
- Clients
- Respond to all e-mails and calls from clients
- Provide client support as directed by operational directors
- Attend site visits as required
- Assist with site audits when required
- Area Supervisors
- Meet weekly to process paperwork – for billing and payroll
- Carry out weekly checks on company vehicles (including Area Operations Managers)
- Reports
- Liaise daily with operational directors
- Attend management meetings as required
The Person – our minimum skill requirements:
- Excellent telephone manner
- IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
- Previous cleaning management experience required (3+ years)
- Excellent presentation skills
- Competent levels of planning and organization
- Numeracy and literacy to a good level
- Ability to work to deadlines and prioritize
- Good interpersonal skills
- High levels of attention to detail
- A strong work ethic
- Spanish / Portuguese language skills an advantage
A fantastic salary with great company perks.
£32k – £35k depending on experience
#J-18808-Ljbffr
Cleaning Operations Manager employer: Dazzle London
Contact Detail:
Dazzle London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operations Manager
✨Tip Number 1
Familiarise yourself with the company's values and mission. Since they emphasise sustainability and fair pay, showcasing your alignment with these principles during any discussions can set you apart from other candidates.
✨Tip Number 2
Network within the cleaning and facilities management industry. Attend relevant events or join online forums to connect with professionals who might provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams and operations. Be ready to share specific examples of how you've successfully handled scheduling, training, and client interactions in past roles.
✨Tip Number 4
Research the latest trends in commercial cleaning and facilities management. Being knowledgeable about innovations in the industry can demonstrate your commitment to continuous improvement and your potential value to the company.
We think you need these skills to ace Cleaning Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning management and operational roles. Emphasise your skills in planning, team management, and customer service, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the cleaning industry and your understanding of the company's values, such as sustainability and fair pay. Mention specific examples from your past experience that demonstrate your ability to manage teams and schedules effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as IT literacy, attention to detail, and excellent communication skills. Provide concrete examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Dazzle London
✨Showcase Your Management Experience
Make sure to highlight your previous cleaning management experience during the interview. Discuss specific examples of how you've successfully managed teams, handled scheduling, and met service level agreements (SLAs) in past roles.
✨Demonstrate Your Organisational Skills
Since the role requires excellent planning and organisation, prepare to discuss how you prioritise tasks and manage time effectively. You could even bring a sample schedule or plan you've created in the past to illustrate your approach.
✨Prepare for Client Interaction Scenarios
Given the importance of client communication in this role, be ready to answer questions about how you would handle various client situations. Think of examples where you've successfully resolved issues or improved client satisfaction.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in operations management. Be prepared to discuss how you ensure accuracy in scheduling and reporting, and provide examples of how your attention to detail has positively impacted your previous workplaces.
