At a Glance
- Tasks: Lead critical incident management and coordinate service restorations in a fast-paced environment.
- Company: Global sports streaming platform with a dynamic and collaborative culture.
- Benefits: Competitive salary, private medical insurance, and flexible work options.
- Other info: 24/7 role with opportunities for growth in a thriving industry.
- Why this job: Join a vibrant team and make a real impact in live operations.
- Qualifications: Proven incident management experience and knowledge of ITIL practices.
The predicted salary is between 40000 - 50000 € per year.
A global sports streaming platform is seeking a Technical Incident Manager in Leeds to manage critical incidents and lead service restorations in a fast-paced, 24/7 environment. The candidate will coordinate with multiple teams and ensure timely communication with stakeholders. The role demands proven incident management experience, knowledge of ITIL practices, and expertise in relevant tools such as Halo and JIRA. A competitive benefits package, including private medical insurance and flexible work options, is offered.
Technical Incident Lead – 24/7 Live Operations employer: DAZN
Join a dynamic global sports streaming platform in Leeds, where we prioritise a collaborative work culture and offer extensive employee growth opportunities. With a competitive benefits package that includes private medical insurance and flexible working options, we ensure our team members thrive in a fast-paced, 24/7 environment while making a meaningful impact in the world of sports technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Incident Lead – 24/7 Live Operations
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Incident Lead role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your incident management scenarios and be ready to discuss how you’ve handled critical incidents in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your knowledge of ITIL practices and relevant tools like Halo and JIRA during interviews. We love candidates who can demonstrate their expertise and how they can apply it in a fast-paced environment like ours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Technical Incident Lead – 24/7 Live Operations
Some tips for your application 🫡
Show Your Incident Management Skills:Make sure to highlight your experience in managing critical incidents. We want to see how you've handled high-pressure situations and what tools you’ve used, like Halo or JIRA. This is your chance to shine!
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to the role. Mention specific ITIL practices you’re familiar with and how they relate to the job description.
Communicate Clearly:Since this role involves coordinating with multiple teams, clear communication is key. Use your application to demonstrate your ability to convey complex information simply and effectively. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at DAZN
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management experience and ITIL practices. Be ready to discuss specific incidents you've managed, the tools you used like Halo and JIRA, and how you coordinated with different teams to restore services quickly.
✨Showcase Your Communication Skills
In a fast-paced environment, clear communication is key. Prepare examples of how you've effectively communicated with stakeholders during critical incidents. Highlight your ability to keep everyone informed and calm under pressure.
✨Familiarise Yourself with the Company’s Tools
If you’re not already familiar with Halo and JIRA, take some time to learn about them. Understanding how these tools work will give you an edge in the interview and show that you're proactive and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think of a few challenging incidents you've dealt with and be ready to explain your thought process, actions taken, and the outcomes. This will demonstrate your capability in a 24/7 live operations setting.
