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- Tasks: Identify anomalies and improve platform reliability using AI-driven monitoring tools.
- Company: Join DAZN, a leader in redefining sports viewing experiences.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that impacts millions of sports fans worldwide.
- Qualifications: Experience in technical operations and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Why Join DAZN? At DAZN, we’re redefining how sports fans around the world experience live and on-demand sport. Behind every seamless stream is a global technology platform operating at massive scale — and our Global Operations teams are at the heart of keeping it running, 24/7.
As an AI Support Analyst, you’ll be working at the intersection of cutting-edge AI-driven observability and real-world operational decision-making. You’ll help shape how DAZN uses machine intelligence to detect issues earlier, reduce incidents, and continuously improve the reliability of a platform watched by millions of fans during the biggest sporting moments.
The AI Support Analyst is a key member of DAZN’s 24/7 Global Operations Centre, responsible for proactively identifying risks, anomalies and emerging issues across DAZN’s OTT and broadcast platforms using AI-powered monitoring and observability tools. This role bridges human judgement with machine intelligence. You will actively interrogate AI systems through advanced prompting and analytical review, validating insights against live metrics to prevent incidents before they impact customers. This is not an AI engineering or model-training role. It is an operational, analytical position requiring strong technical awareness, curiosity, and the ability to extract meaningful insight from complex system data at scale.
What You’ll Be Doing:
- Proactively interrogate AI-driven monitoring and observability platforms to identify anomalies, performance degradation and early warning signals
- Use prompt-based analysis to surface patterns and risks across DAZN’s OTT and broadcast environments
- Validate AI insights against live dashboards, metrics and telemetry to ensure accuracy and reliability
- Identify recurring trends and escalate actionable findings to Platform, DSC and Engineering teams
- Collaborate closely with 1st and 2nd Line Support to correlate AI signals with live incidents and event data
- Maintain and continuously improve a library of prompts, queries and analytical workflows
- Produce clear, concise summaries of findings for daily operational reports and shift handovers
- Feed learnings, false positives and optimisation opportunities back into the AI Operations roadmap
What You’ll Bring:
- Experience in technical operations, monitoring or support roles within a high-availability environment (media, streaming, telecoms or SaaS preferred)
- Strong analytical and problem-solving skills, with the ability to interpret complex, high-volume system data
- Familiarity with observability and monitoring tools such as Datadog, Grafana, Prometheus, Amplitude or similar
- Confidence working with AI-assisted tools and the ability to extract insight through effective prompting
- Excellent written and verbal communication skills, particularly in translating technical findings for non-technical teams
- Calm, structured approach to investigation, prioritisation and escalation in live environments
- High attention to detail combined with operational curiosity and continuous-improvement mindset
- Willingness to work rotating shifts as part of a 24/7 global operations model
Benefits:
- Access to DAZN
- 25 days’ annual leave (increasing by 3 days after 3 years)
- Private medical insurance
- Life assurance
- Pension contributions up to 5%
- Family friendly community including enhanced parental leave
- Electric vehicle benefit option
- Free access for you and one other to our workplace mental health platform app (Unmind)
- Learning and development resources
- Opportunity for flexible working
- Access to our internal speaker series and events
AI Support Analyst in Leeds employer: DAZN
Contact Detail:
DAZN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DAZN on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into DAZN's tech stack and recent projects. We want to show that we’re not just interested in the role but also passionate about what they do. Knowledge is power!
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or using online platforms can help us nail our responses. Let’s focus on how our skills align with the AI Support Analyst role and be ready to share examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how we fit the role perfectly.
We think you need these skills to ace AI Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AI Support Analyst role. Highlight your experience in technical operations and any familiarity with observability tools. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your analytical skills can contribute to our team. Keep it concise but impactful, and don’t forget to show your enthusiasm for DAZN!
Showcase Your Communication Skills: Since this role involves translating technical findings for non-technical teams, make sure your application reflects your excellent written communication skills. Use clear language and avoid jargon where possible to demonstrate your ability to convey complex ideas simply.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at DAZN
✨Know Your AI Tools
Familiarise yourself with observability and monitoring tools like Datadog, Grafana, or Prometheus. Be ready to discuss how you've used similar tools in past roles, as this will show your technical awareness and ability to extract insights from complex data.
✨Show Your Analytical Skills
Prepare to demonstrate your problem-solving abilities by discussing specific examples where you've identified anomalies or trends in data. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Communicate Clearly
Practice translating technical findings into layman's terms. DAZN values clear communication, especially when working with non-technical teams. Think of examples where you’ve had to explain complex concepts simply and effectively.
✨Emphasise Your Curiosity
Highlight your operational curiosity and continuous improvement mindset. Be prepared to discuss how you stay updated on industry trends and how you’ve applied that knowledge to improve processes or systems in previous roles.