Commercial Partnerships Assistant - DAZN Business

DAZN Business brings world-class sport into venues, creating can’t-miss events that attract guests and build great atmosphere.

As Commercial Partnerships Assistant, you will be responsible for owning the end-to-end customer and partner operational experience across all global territories. You will ensure customers and distribution partners can easily access, operate and promote our sports products - removing friction across physical delivery, digital access and day-to-day operational support.

This role sits at the intersection of logistics, customer operations and commercial enablement. It supports a diverse customer base including direct venues, high-value groups and distribution partners, ensuring they are operationally ready to deliver a high-quality fan experience and maximise the value of our services.

What You’ll Be Doing:

• Own end-to-end customer and partner operational delivery across all markets, ensuring customers, groups and distribution partners can access, operate and promote DAZN Business services with minimal friction.
• Enable customer and partner success, supporting the operational elements required to deliver a high-quality fan experience, including hardware, service access, tools, entitlements, promotions and issue resolution.
• Lead operational logistics and fulfilment, managing end-to-end hardware operations (ordering, shipping, deployment and returns) to ensure timely, accurate delivery aligned to customer and partner needs.
• Coordinate operational readiness for products and events, working with Product, Marketing and Commercial teams to support launches, PPVs and service changes.
• Act as the primary operational escalation point, resolving cross-functional issues quickly and removing blockers that impact customer experience, service reliability or revenue.
• Support billing and operational discipline, coordinating with Finance on invoicing and reconciliations, and driving continuous improvement through clear processes, playbooks and reporting.

What You’ll Bring:

• Proven experience in customer operations, operations or logistics, ideally within subscription, media, sports, telco or entertainment environments.
• Experience supporting complex customer and partner models, including direct customers, groups and/or distribution partners.
• Comfortable managing multiple markets, stakeholders and priorities in fast-moving, operationally complex environments.
• Strong commercial and operational judgement, with experience managing suppliers, partners and operational contracts.
• Demonstrated ability to enable customer success, removing operational friction and translating complex processes into practical outcomes.
• Experience supporting digital products or services, including access management, entitlements, tools or service readiness.
• Data-driven, proactive problem-solver with strong attention to detail and a bias for action.
• Clear, confident communicator, comfortable working cross-functionally and with external partners across multiple time zones.
• Interest in sport and live events, with an understanding of how sport is delivered, consumed and promoted in commercial environments (preferred).

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.