At a Glance
- Tasks: Help travellers by answering queries and managing bookings in a fast-paced environment.
- Company: Join Daytrip, a dynamic travel brand on a mission to create unforgettable experiences.
- Benefits: Performance bonuses, remote work options, and a fun, pet-friendly office culture.
- Other info: Opportunities for career growth within the Operations team and beyond.
- Why this job: Grow your skills while connecting with travellers and drivers from around the world.
- Qualifications: Fluent English, strong communication skills, and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!
Our dynamic team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe!
What the job entails:
- Answering customer questions by email and online chat, reviewing bookings for accuracy.
- Actively handling last-minute bookings and communicating with partner drivers.
- Resolving urgent matters over the phone, redirecting clients to appropriate channels.
This is a full-time position with a rotating shift schedule, including weekends — we operate 24/7 and shifts are distributed fairly across the team.
What we are looking for:
- Full English proficiency (C1 or above) is required.
- Optimistic, can-do people who want to grow professionally.
- Strong attention to detail and clear communication with clients and drivers, primarily in writing and over the phone.
- Comfortable working in a fast-paced environment, both as part of a team and independently.
- Able to navigate multiple systems (Slack, ticketing and booking software, and more).
- Experience in hospitality, tourism, or logistics is a plus, but not required.
Why Daytrip:
- You will learn from a team of highly driven professionals and have the opportunity to bring your own ideas to the table, with real scope to take on roles beyond Operations.
- Interact with travellers and drivers from all over the world — we operate in 130+ countries.
- Our office is in Colonia México, a short walk from Paseo Montejo — informal, pet-friendly, with team dinners, the occasional taco day, and a Bierhaus around the corner.
- Performance bonus & Home office possible after the trial period by agreement.
- Many of our Customer Support Specialists grow within the Operations team — moving into Senior CS, Team Lead, or Driver Support roles — or go on to apply for openings across the wider business as they develop.
We are always looking for great people for this role. If your profile stands out, we will be in touch even if the timing is not immediate.
Get in touch and tell us about yourself.
Customer Support Specialist — 24/7 Travel Ops (Merida) employer: Daytrip
At Daytrip, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Merida. Our team-oriented environment encourages professional growth, with opportunities to advance within the Operations team or explore roles across the business. Enjoy a pet-friendly office, engaging team activities, and the chance to connect with travellers from around the globe while contributing to our mission of redefining travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist — 24/7 Travel Ops (Merida)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daytrip. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daytrip before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist — 24/7 Travel Ops (Merida)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daytrip:Your cover letter is your chance to shine! Tell us why you want to work at Daytrip specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daytrip!
How to prepare for a job interview at Daytrip
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
