At a Glance
- Tasks: Lead the Front of House team and deliver exceptional customer experiences at a busy karting venue.
- Company: Join Daytona, the UK's leading karting operator with a focus on quality and teamwork.
- Benefits: Competitive salary, hands-on role, and opportunities for career development.
- Other info: Flexible hours including evenings and weekends; perfect for those who thrive in fast-paced settings.
- Why this job: Be part of an exciting environment where you can make a real impact on customer satisfaction.
- Qualifications: Experience in hospitality management and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Daytona Tamworth, Staffordshire
Department: Hospitality and Catering
Reporting to: General Manager
Are you a hands-on hospitality leader who thrives in a fast-paced environment, loves delivering exceptional customer experiences, and enjoys leading from the front?
Why Join Us
- Take ownership of the customer experience at the Midlands' largest outdoor racing track
- Lead and develop a customer-focused Front of House team
- Combine hospitality, sales, catering, and operational leadership in a varied role
- Play a key role in driving venue revenue and customer retention
- Work closely with Sales, Operations, and Venue Management teams
- Opportunity to develop within a leading karting business
About Daytona & Tamworth
Daytona is the UK's leading karting operator, delivering one of the most authentic motorsport experiences available in arrive-and-drive karting. Daytona Tamworth is the Midlands' largest outdoor racing track, operating in a fast-paced, customer-focused environment. Quality, consistency, and teamwork are at the heart of everything we do, ensuring every customer receives a safe, professional, and memorable experience.
The Role
As Front of House Manager, you will be responsible for leading the customer-facing operation at Daytona Tamworth, ensuring every guest receives a welcoming, professional and memorable experience. You will lead the Front of House team, oversee bookings and customer enquiries, drive revenue opportunities through upselling and repeat business, and support the day-to-day operation of the venue's catering offer. This is a hands-on management role, with a strong presence on the floor and a focus on delivering exceptional service standards across the venue.
Key Responsibilities
- Lead, motivate and develop the Front of House team, creating a positive culture focused on customer service, teamwork and performance
- Deliver an exceptional customer experience from enquiry through to race day
- Drive venue revenue through effective upselling, cross-selling and repeat business opportunities
- Oversee reception, bookings, customer enquiries and day-to-day front of house operations
- Support the operation of the venue's café and catering offer, maintaining excellent service, presentation and hygiene standards
- Work closely with the wider management team to ensure events and daily operations run smoothly and efficiently
- Manage customer feedback professionally and resolve issues positively
- Ensure company procedures, cash handling processes, health & safety requirements and operational standards are consistently followed
What We're Looking For
- An experienced hospitality or customer-facing manager
- A natural leader with excellent customer service skills
- Commercially minded, with confidence driving sales and revenue
- Organised, professional and calm under pressure
- Comfortable supporting a small catering operation when required
- Hands-on, proactive and willing to lead by example
- Flexible to work evenings, weekends and bank holidays
Front of House Manager in Tamworth employer: Daytona Motorsport
Daytona Sandown Park is an exceptional employer, offering a dynamic work environment where innovation and safety are at the forefront of our operations. As the Head of Engineering, you will not only lead a passionate team but also have access to continuous professional development opportunities in the thrilling world of motorsport. Our commitment to employee well-being and a culture of collaboration ensures that every team member can thrive and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Tamworth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Daytona Motorsport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Daytona Motorsport
Don't be shy about reaching out to Daytona Motorsport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Tamworth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Daytona Motorsport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Daytona Motorsport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
