At a Glance
- Tasks: Lead the Front of House team and ensure exceptional customer experiences.
- Company: Join Daytona Sandown Park, a top karting venue in the UK.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced role with clear paths for professional development.
- Why this job: Shape memorable experiences for thousands of customers in a dynamic environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Daytona Sandown Park
Department: Front of House
Reporting to: General Manager
Hours: Full-time (flexible, including evenings and weekends)
Salary: Competitive
Are you an experienced or aspiring Front of House Manager, Reception Manager, or Hospitality Manager looking for your next challenge? As Front of House Manager at Daytona Sandown Park, you'll lead the customer-facing operation, manage and develop a high-performing team, and help shape the experience of thousands of customers each year at one of the UK's leading karting venues.
Why Join Us
- Lead a busy Front of House operation at one of the UK's leading karting venues
- Manage, train, and develop a customer-focused team
- Play a key role in delivering exceptional customer experiences
- Work closely with Sales, Operations, Catering, and Venue Management teams
- Varied role combining people management, customer service, administration, and commercial responsibility
- Opportunity to influence venue performance and customer satisfaction
- Clear opportunities for professional development and career progression within Daytona
About Daytona & Sandown Park
Daytona is the UK's leading karting operator, delivering one of the most authentic motorsport experiences available in arrive-and-drive karting. From championship-winning DMAX race karts and iconic endurance events to corporate experiences and junior driver development, Daytona provides unrivalled racing opportunities for drivers of all levels. Daytona Sandown Park is a long-established outdoor karting venue operating in a fast-paced, customer-focused environment. Quality, consistency, and teamwork are at the heart of everything we do, ensuring every customer receives a safe, professional, and memorable experience.
The Role
As Front of House Manager, you will be responsible for the smooth day-to-day operation of all reception and customer-facing areas across the venue. You will lead the Front of House team, maintain exceptional service and presentation standards, support venue sales activity, and ensure the customer journey exceeds expectations from arrival through to departure. This role is ideal for an experienced manager who enjoys leading people, driving standards, developing teams, and delivering outstanding customer service in a fast-moving environment.
Key Responsibilities
- Front of House Operations
- Lead the day-to-day operation of all reception and customer-facing areas
- Maintain exceptional venue presentation and customer service standards
- Ensure all visitors are welcomed professionally and receive a positive customer experience
- Oversee the smooth running of customer facilities and Front of House operations
- Team Leadership & Development
- Manage, train, and develop the Front of House team
- Oversee staffing levels, rotas, performance, and employee development
- Deliver inductions, training, and ongoing coaching
- Support recruitment, onboarding, and staff reviews
- Customer Service, Sales & Administration
- Drive excellent customer service and customer satisfaction
- Support upselling of events, merchandise, and venue experiences
- Handle customer enquiries and support the Sales Team where required
- Provide administrative support to the General Manager and wider venue team
- Stock, Compliance & Venue Support
- Monitor Front of House, merchandise, and catering stock levels
- Ensure cash handling, company procedures, and health & safety requirements are followed
- Support the smooth operation of reception catering functions
- Work closely with departmental managers to maintain high venue standards
What We're Looking For
- Previous experience in a Front of House Manager, Reception Manager, Hospitality Manager, Customer Service Manager, or similar leadership role
- Strong customer service and customer experience background
- Experience managing, motivating, and developing teams
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Commercial awareness and confidence identifying sales opportunities
- Computer literate with a good working knowledge of Microsoft Office
- Experience within hospitality, leisure, events, retail, or customer-facing operations preferred
- First Aid at Work qualification (desirable)
- Flexible availability, including evenings and weekends
Front of House Manager in Esher employer: Daytona Motorsport
At Daytona Sandown Park, we pride ourselves on being a leading employer in the motorsport industry, offering a dynamic and supportive work environment where safety and performance are paramount. As an Assistant Head of Engineering, you'll not only advance your career in a hands-on role but also enjoy opportunities for leadership and professional development within a passionate team dedicated to delivering exceptional karting experiences. Join us at our vibrant outdoor venue in Esher, Surrey, where teamwork and quality service are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Esher
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Daytona Motorsport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Daytona Motorsport
Don't be shy about reaching out to Daytona Motorsport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Esher
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Daytona Motorsport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Daytona Motorsport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
