At a Glance
- Tasks: Lead venue operations and ensure safe, professional race events.
- Company: Join Daytona, the UK's top karting operator with a vibrant culture.
- Benefits: Competitive pay, hands-on leadership role, and career development opportunities.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
- Why this job: Make an impact in a fast-paced environment while enjoying thrilling motorsport experiences.
- Qualifications: Experience in management, strong communication skills, and a passion for customer service.
The predicted salary is between 24300 - 29700 £ per year.
Location: Daytona Milton Keynes, Buckinghamshire
Department: Track Team
Reporting to: General Manager
Are you an experienced team leader, supervisor, or manager who thrives in fast-paced, live environments? As a Duty Manager at Daytona Milton Keynes, you'll take ownership of venue operations, lead teams on shift, and ensure race events run safely, professionally, and to the highest standard.
Why Join Us?
- Take a senior, hands-on leadership role at Daytona’s flagship venue
- Be responsible for live race operations and customer experience
- Lead, train, and develop teams in a fast-paced environment
- Work closely with senior management and influence venue performance
- Varied role combining operations, people management, safety, and events
- Opportunity to develop further within an established karting business
About Daytona & Milton Keynes
Daytona is the UK's leading karting operator, delivering one of the most authentic motorsport experiences available in arrive-and-drive karting. From championship-winning DMAX race karts and iconic endurance events to corporate experiences and junior driver development, Daytona provides unrivalled racing opportunities for drivers of all levels. Daytona Milton Keynes is the flagship venue within the Daytona group, operating in a fast-paced, customer-focused environment. Quality, consistency, and teamwork are at the heart of everything we do, ensuring every customer receives a safe, professional, and memorable experience.
The Role
As Duty Manager, you will be responsible for the safe and effective operation of the venue when on shift. You will lead teams across departments, oversee race control and track operations, manage staffing and rotas, and ensure customer expectations are met at all times. This role combines operational control, people leadership, safety oversight, and event delivery, and requires a confident decision-maker who remains calm under pressure.
Key Responsibilities
- Venue & Race Operations
- Take full responsibility for venue operations, acting as Duty Manager
- Oversee race control, track monitoring, and regulatory compliance
- Ensure safe delivery of all race sessions and events
- Coordinate event timings and operational requirements across departments
- People Management & Training
- Manage staff rotas, breaks, and shift deployment to maintain safe staffing levels
- Support recruitment, onboarding, training, and development of venue staff
- Ensure staff presentation, PPE, and professional standards meet Daytona requirements
- Conduct performance reviews and support career progression
- Safety, Compliance & Standards
- Ensure compliance with statutory, licensing, and company regulations
- Maintain accurate training, incident, and operational records
- Act as a key point of escalation for incidents, customer issues, and emergencies
- Ensure fire, evacuation, first aid, and incident procedures are followed
- Operations & Administration
- Liaise with engineering on kart safety, maintenance, and testing records
- Oversee stock control, purchasing, and budget-aware ordering
- Ensure correct money handling procedures are followed
- Maintain accurate documentation and reporting to GM, Ops, and HR
What We’re Looking For
- Proven experience in a management or team leadership role
- Strong operational awareness and confident decision-making
- Excellent communication, interpersonal, and customer-facing skills
- Experience in customer service or live operational environments
- Confidence in public speaking and leading teams
- Strong attention to detail and professional standards
- Computer literate, including MS Office
- First Aid at Work qualification (or willingness to maintain certification)
- Flexible availability, working 40 hours per week on a rota including weekends
- Experience in motorsport, marshalling, or outdoor operational environments is highly desirable and advantageous
Duty Manager employer: Daytona Motorsport
At Daytona Sandown Park, we pride ourselves on being a leading employer in the motorsport industry, offering a dynamic and supportive work environment where safety and performance are paramount. As an Assistant Head of Engineering, you'll not only advance your career in a hands-on role but also enjoy opportunities for leadership and professional development within a passionate team dedicated to delivering exceptional karting experiences. Join us at our vibrant outdoor venue in Esher, Surrey, where teamwork and quality service are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Daytona Motorsport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Daytona Motorsport
Don't be shy about reaching out to Daytona Motorsport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Daytona Motorsport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Daytona Motorsport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
