Client Coordinator / Luxury Laser Clinic Group in City of Westminster

Daytime Healthcare are working with a Luxury International Facial Skin Clinic in Soho who are looking for a Clinic Coordinator to join their friendly team! Occasionally you may cover other clinics in London, but you will be mainly based in Soho. You should have a background in beauty retail, aesthetics, or wellness clinic environments to be considered.

Responsibilities

• Serve as the initial point of contact of the company, playing a pivotal role in client interactions and ensuring exceptional customer service.
• Coordinate front-desk activities, managing appointments, and maintaining a welcoming reception area.
• Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment.
• Communicate improvements to the Clinic Manager.
• Promote and upsell new services and products.
• Introduce promotions, offers, and packages and actively sell packages, memberships, gift vouchers, and retail products.
• Focus on meeting and exceeding sales targets.
• Support clinic success by improving efficiency and accuracy in all processes and procedures.
• Assist Clinic Manager with orientation, training, coaching, and developing new staff members.
• Excellent communication and interpersonal skills.
• Strong client interfacing skills.
• Organizational and time management proficiency.
• Initiative, independent judgment, decision-making, and problem-solving ability.
• Proficient in Microsoft Office systems.
• Ability to build rapport with clients in person and over the phone.
• Comprehension and inference skills from written material.
• A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry.

Ideal Candidate

• Presentable and professional.
• Ability to work under pressure and adhere to tight deadlines.
• Proactive, positive, enthusiastic, self-motivated, and flexible.
• Creative thinking ability.
• Team-oriented with the initiative to work independently.
• Service-oriented and customer-focused.

Additional Compensation

Additional commission earnings to be earned on memberships and product sales!

Schedule

Full-time – 5 days per week. Must be flexible to work weekends.

Apply today to secure an interview.