Registered Manager Domiciliary Care

Daytime Homecare is a CQC-registered domiciliary care provider operating as part of a wider, established healthcare group with strong nursing and clinical capability. The service is registered for Personal Care and Treatment of Disease, Disorder or Injury, enabling delivery of both standard and complex community packages. Daytime Homecare is an Approved Provider under the AQP framework, giving direct access to Local Authorities and ICBs across London. We are seeking an experienced, commercially minded Registered Manager to spearhead the London Domiciliary Care Division, scale hours rapidly, and embed the operational and governance structures required to sustain growth at pace.

This is a hands-on, growth-focused role suited to a Registered Manager who understands:

• LA and ICB commissioning behaviour
• AQP referral flows and response expectations
• High-volume care calls and rapid mobilisation
• Building compliant systems while scaling, not after

You will work closely with the Directors and wider senior leadership team to grow delivered hours, convert referrals quickly, build commissioner relationships, and maintain consistently high standards of care and compliance.

KEY OBJECTIVES & ACCOUNTABILITIES

Service Delivery & Quality

• Lead the delivery of person-centred domiciliary care services that promote independence, dignity, choice and safety.
• Ensure services are delivered with flexibility, reliability and continuity, aligned to commissioner and service-user expectations.
• Maintain appropriate staffing levels with competent, well-supported care staff, aligned to demand and package complexity.
• Act as the Safeguarding Lead, ensuring robust safeguarding practice for adults and children.
• Oversee clinical governance, quality assurance and audit activity, driving continuous improvement.
• Act as the primary point of contact for CQC and other regulatory bodies.

Growth, Referrals & Commissioning

• Lead and coordinate responses to AQP, LA and ICB referrals, ensuring timely mobilisation in line with contractual timescales.
• Use existing commissioner and brokerage relationships to accelerate growth of delivered hours.
• Work alongside sales and senior leadership to convert referrals at pace and maximise utilisation.
• Support and influence marketing and business development activity aligned to LA and ICB commissioning priorities.

Operations & Workforce

• Ensure effective rota planning, onboarding and mobilisation to support rapid scale-up of care calls.
• Work collaboratively with internal departments (recruitment, compliance, finance) to ensure operational readiness.
• Provide supervision, support and performance management to care staff and office-based team members.
• Manage complaints and incidents promptly and in line with company policy and regulatory requirements.

COMPLIANCE & GOVERNANCE

• Ensure full compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations and all associated CQC guidance.
• Maintain audit-ready systems, policies and records across care delivery, staffing, safeguarding and governance.
• Ensure accurate, timely and compliant record-keeping in line with Data Protection legislation.
• Uphold health and safety responsibilities under the Health & Safety at Work Act 1974.

SERVICE DEVELOPMENT & STRATEGY

• Contribute to the strategic development of Daytime Homecare’s London and wider regional footprint.
• Drive growth in delivered care hours, focusing on sustainability as well as pace.
• Identify service development opportunities aligned to commissioner demand (e.g. complex care, step-down, crisis support).
• Lead or support projects that improve efficiency, scalability and service quality.
• Produce regular management and performance reports for senior leadership.

EDUCATION, TRAINING & PROFESSIONAL DEVELOPMENT

• Support and promote high-quality induction, training and ongoing development for care staff.
• Maintain up-to-date knowledge of regulatory, commissioning and sector developments.
• Support external audits, contract monitoring and commissioner evaluations.

PERSON SPECIFICATION

Essential

• Level 5 Diploma in Leadership in Health & Social Care (or equivalent).
• Minimum 2 years’ experience as a Registered Manager or in a senior operational role within domiciliary care.
• Demonstrable experience of scaling domiciliary care hours in a fast-paced environment.
• Strong understanding of Local Authority and ICB commissioning, ideally including AQP frameworks.
• Proven ability to lead teams, manage performance and operate under pressure.
• Excellent organisational, communication and stakeholder-management skills.
• Strong commercial awareness and growth mindset.
• IT-literate with experience using care management systems.

Desirable

• Registered Nurse (RGN / RMN).
• Existing commissioner, brokerage or ICB contacts in London.
• Experience delivering or overseeing complex care packages.

PERSONAL ATTRIBUTES

• Performance-driven and results-focused.
• Confident decision-maker.
• Strong influencer and relationship builder.
• Comfortable operating in ambiguity and rapid growth environments.
• Resilient, adaptable and solutions-orientated.

OTHER REQUIREMENTS

• Full UK driving licence and access to a vehicle for business use.
• Willingness to travel within and outside London as required, particularly during growth phase.
• Flexible approach aligned to the needs of a scaling service.

ADDITIONAL INFORMATION

This job description is not exhaustive and may evolve in line with the needs of the business. The post holder may be required to undertake additional duties commensurate with the seniority and responsibility of the role.