Account Manager (UK) - Slick

At Slick, a DaySmart company, we’ve built a smart booking platform and digital business partner for salons and barbers that is revolutionising how industry professionals interact with technology to improve their workflow and enhance their customers’ experience. Today, 65% of salons still use pen & paper to run their business and only 10% of bookings are made online. The beauty sector has yet to be transformed by technology and it is our mission to change that.

This is not your typical customer success role. This combines sales and education. We’re looking for a people-person who’s tenacious, empathetic, driven and self-motivated to jump straight into our Education team. You will support your customers as they become active users of Slick. You’ll be focused on building close, long-term client relationships, staying with them as long as they continue to partner with Slick, and help them to explore more of Slick for the benefit of all. As a swift learner, you are able to develop business and product knowledge to identify areas where to build relationships quickly. Listening skills are essential as well as the ability to empathise, offer reassurance and connect with customers both in their frustrations and their successes.

The salary range for this role is a base of £25-35k with a variable pay worth an additional £13K. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

Responsibilities

• Relationships: Build relationships with our customers so they come to trust you and see you as a business and industry expert.
• Training and retention: Ensure excellent onboarding and training for new accounts drives value for customers and high retention rates.
• Existing Features & Usage: Understand what salons are trying to achieve and help them by educating & ensuring feature adoption.
• New Features: Increase awareness of new launches and provide education and training sessions as necessary.
• Payment Sales: Upsell POS payments to existing customers to maximise revenue opportunity.
• Churn management: Proactively identify any accounts that are at risk of leaving Slick and minimise churn through training and support.
• Product expert: Understand every feature and benefit to answer questions and encourage feature adoption.
• Salon expert: Advise salons on their business and how to use the Slick product to grow.
• Voice of the customer: Represent the Customer in all product and feature development discussions.
• Teamwork: Collaborate with the Customer Support team to feedback insights into Management and Product.

How we measure success

• Lead Measures: Number of calls / meetings
• Lag Measures: Engagement of new customers, Net New Payments, GMV, Churn, Quality of Admin, Quality of data in CRM

Requirements

• Account Management: Experience managing customers either in-person or over the phone.
• Education & training: Experience in delivering training sessions and comfortable in walking people through products.
• Industry: Passionate about the hair and beauty industry / consumer trends.
• Love products: Confident in selling product benefits.
• Get analytical: Use data to analyse opportunities and risks.

Additional Skills

• Gift of the gab: Articulate speaker who can handle objections and open up opportunities.
• Customer-focus: Go the extra mile to help and support customers.
• Outbound Confidence: Comfortable in making outbound calls to customers.
• Resilience: Ability to deal with rejection and pursue leads.
• Hustle: Ability to get things done.
• Fun: Enjoy working in a dynamic and creative environment.

What We Offer

• Competitive salary and benefits
• Open PTO and a generous paid holiday schedule
• Supportive work environment with flexibility to work where/how you want
• The opportunity to shape a company, product and strategy

How You Will Work

This will be a UK based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have a physical office space in London. Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions.

Your safety is important to us! Please note that any legitimate communication regarding your application will come either from an official DaySmart email address or directly through our Applicant Tracking System. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer.