Technical Trainer - Enterprise Software (Edinburgh, UK)

About Us

We’re Dayshape—an award‑winning software scale‑up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI‑powered resource management platform is helping organisations to achieve extraordinary results. Our platform stands apart as the only solution that combines advanced AI, real‑time project financials, and firm‑wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams, we’re helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work—and the best clients want to work with.

Recognised as Scotland’s fastest‑growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like‑minded people to join us. At Dayshape, our purpose is to improve people’s working lives, and our culture is an important driving force in helping us to do just that. We’re a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast‑growing, high‑impact company that’s reimagining resource management, then let’s talk.

About The Role

We’re looking for a technical trainer to play a key role in enabling successful adoption of Dayshape—initially by training our internal, customer‑facing teams, and in time by delivering training directly to customers. This is a new role at Dayshape, created to strengthen how we enable our growing global team and customers as we continue to grow and invest in our product and deliver on our ambitious roadmap. You’ll become a Dayshape subject‑matter expert at system administrator level, building and delivering high‑quality training that helps teams understand not just how Dayshape works, but why it matters for different customer personas – from Practitioners and Resource Managers to System Administrators. You’ll also help shape how we scale learning at Dayshape, making use of software (including AI tooling) to onboard employees quickly and keep training and reference materials current.

What You’ll Do

• Deliver high‑quality Dayshape training to our internal customer‑facing teams based in the UK and US, supporting consistently positive implementation experiences and ensuring customers realise value through strong adoption.
• Quickly develop and maintain deep, system‑administrator‑level knowledge of Dayshape configuration.
• Create, maintain, and improve training content, ensuring alignment with new product releases.
• Utilise your understanding of our customer’s business processes to contextualise training effectively.
• Encourage technology adoption by explaining the value and best practice use of Dayshape.
• Research and make recommendations on the most suitable training software to stay on top of a rapidly evolving product.
• Record, catalogue, and version training materials, making the most of AI technology.
• Collaborate with Implementation Consultants to ensure training aligns with project configuration and customer needs.
• Collaborate with the Dayshape Product team to stay on top of new functionality, considering how development impacts implementation and support processes.
• Provide feedback to the Dayshape Product team based on training experiences.
• Maintain an understanding of new product features, industry trends, and updates relevant to training delivery.
• Ensure all training sessions reinforce consistency, accuracy, and scalability of Dayshape learning.
• Travel to support team members with project‑specific training sessions in person, and to deliver in‑person customer training when required.

About You

• Experienced in the design and delivery of technical training in enterprise SaaS products.
• A track record of quickly becoming a subject‑matter expert, with a deep understanding of technical configuration and experience with integrated systems.
• An understanding of JSON, JavaScript and Azure Data Factory would be beneficial.
• An inquisitive mindset, happy to get hands on.
• Skilled in developing a variety of training materials including presentations, transcripts, documentation, and videos etc, for internal and external audiences.
• Passionate about technology and using AI tooling to accelerate your way to success.
• An exceptional communicator who builds rapport easily and works effectively with a wide range of stakeholders.
• Able to explain complex topics clearly and concisely with the ability to tailor the message for different audiences.
• Proficient in gathering feedback on training materials and sessions delivered and based on the feedback received, continuously improving training material and sessions based on that feedback.
• Well‑organised and self‑motivated, comfortable with ambiguity and juggling multiple demands at the same time.
• A bias for action, with demonstrable experience proactively taking initiative to improve systems and processes.

Bonus points if you have

• Worked in or with the professional services industry.
• Worked with resource management software or in a resource management environment.
• Worked with CRM, ERP or HCM software solutions.

What You’ll Get

• Salary £46,000 – £52,000 per year dependent on experience.
• At least £1,000 per year to spend on professional and personal development.
• 33 days’ holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days.
• Paid four‑week sabbatical in your fifth anniversary year on top of your holiday entitlement.
• Enhanced family leave policies.
• Private health insurance, including dental and vision benefits.
• Income protection and death in service cover.
• Matched 5% auto‑enrolment workplace pension scheme.
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service.
• Volunteering time – up to 20 hours a year to participate in volunteer work.
• Regular All‑Hands meeting for inspiration and over‑communication.
• Time out of the working week for team socials each month, with a mix of in‑person and virtual options: past events include hiking, family BBQs, board games and at‑home cocktail classes.
• Genuinely nice, smart people to work with, who are excited about growing our company.

Working Details

This is a full‑time role (37.5 hours per week). We typically work from 09:00 – 17:30 from Monday to Friday, although flexibility around this will be required on an occasional basis in order to support the training needs of our UK and US teams. If you’d like a flexible working arrangement, please just let us know in your application. We’re ideally looking for someone in/around Edinburgh, able to work on a hybrid basis between home and our Haymarket office. We don’t mandate required office days, but we find that most of the team enjoy working from the office 2‑3 days a week to connect with their team and other Dayshapers and to make use of space, and for meetings and collaboration. This role will also involve domestic and international travel to customer sites to deliver in‑person training.

Join the team! Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. This is your opportunity to really influence how we get things done, and how we deliver great customer outcomes. We’re doing well, but there’s lots more to do in order to maintain the high bar and pace that we’ve set. Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.

The deadline for applications is 5pm GMT on Tuesday 3rd March. Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand.