At a Glance
- Tasks: Manage vehicle reservations and support customer service needs in a dynamic environment.
- Company: Join a leading vehicle rental specialist with a strong family-run heritage.
- Benefits: Enjoy 6.2 weeks annual leave, staff discounts, and a contributory pension scheme.
- Other info: Work in a supportive team with opportunities for long service awards.
- Why this job: Be part of a team that values your contribution and offers career growth.
- Qualifications: Customer service or administrative experience with excellent communication skills.
The predicted salary is between 26100 - 31900 £ per year.
As one of the leading vehicle rental specialists in the UK, there has never been a more exciting time to join our team of customer-focused professionals. With an expanding national network of locations and a fleet size of over 10,000 vehicles, our success is carried squarely on the shoulders of the people we employ. A subsidiary of the family-run CEM Day Motor Group, Days Rental was established in 1956 and is proud to uphold the principles and high standards embedded throughout the Group. Award-winning service, delivered by great people and made possible by the investment and trust we place in all our workforce, makes Days Rental a great place to build a career in the motor industry.
What can Days Rental give to you? The successful candidate will receive the following benefits:
- 6.2 weeks annual leave, inclusive of bank holidays, based on contractual hours
- Long service annual leave awards
- Contributory pension scheme*
- Life assurance (death in service)*
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and family discounted leasing
- Free onsite parking
- Cycle to work schemes
- Discounted uniform
*Eligibility after a qualifying period of continuous service.
Are you the right person for the job? It is desirable that the successful candidate has previous vehicle administration and call centre experience, though applications from those with skills in a customer service or administrative role will be considered. Applicants will have excellent communication skills, both written and verbal, via the telephone. Candidates must have the ability to interpret customer requirements and guide them to the most appropriate vehicle rental solution. The candidate must have the ability to work on their own initiative as well as part of a team. Be computer literate. Be eligible to work in the UK.
What will your role look like? Report to the Central Reservations and VMS Manager. Support our customers fleet service requirements. Serve customer rental enquiries.
Whats next? Its easy! Click APPLY now! We cant wait to hear from you!
Your data will be handled in line with GDPR.
Vehicle Management and Reservations Operative in Dartford employer: Days Rental
Days Rental in Sheffield is an excellent employer that prioritises a customer-centric work culture, fostering teamwork and collaboration among its staff. Employees benefit from competitive salaries, comprehensive training, and opportunities for career advancement within the thriving vehicle rental industry. With a focus on employee well-being and a supportive environment, Days Rental stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Management and Reservations Operative in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Days Rental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Days Rental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vehicle Management and Reservations Operative in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Days Rental:Your cover letter is your chance to shine! Tell us why you want to work at Days Rental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Days Rental!
How to prepare for a job interview at Days Rental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
