To deliver accurate vehicle repair estimates and provide a high standard of customer service throughout the repair journey. The Estimator/Advisor acts as the key link between customers, insurers, and the workshop.
KEY RESPONSIBILITIES
- Inspect vehicles and identify all visible and potential damage
- Produce accurate repair estimates using approved systems
- Submit estimates to insurers and liaise with engineers
- Raise and manage supplementary estimates
- Ensure all estimates meet manufacturer and insurer standards
- Customer Service & Communication
- Act as main point of contact for customers
- Book vehicles in and explain repair process clearly
- Provide regular updates (minimum every 3 days)
- Manage expectations regarding timelines and delays
- Handle queries and complaints professionally
- Workflow Coordination
- Work closely with workshop, parts and insurers
- Monitor repair progress and ensure efficient job flow
- Maintain accurate job status updates
- Compliance & Documentation
- Ensure compliance with BS10125 and manufacturer standards
- Maintain complete job files including photos, authorisations and repair documentation
SKILLS & EXPERIENCE
- Previous bodyshop estimating or advisor experience
- Knowledge of estimating systems (e.g. Audatex, Autoflow)
PERSONAL ATTRIBUTES
- Professional and customer-focused
- Organised and able to work under pressure
