At a Glance
- Tasks: Support customers with vehicle rentals and manage fleet service requirements.
- Company: Join a leading vehicle rental specialist with a friendly team in Swansea.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and development opportunities.
- Other info: Diverse and inclusive workplace with strong values and career growth potential.
- Why this job: Be part of a fantastic company and showcase your skills in a dynamic environment.
- Qualifications: Customer service or administrative experience and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
A new and exciting position has become available for a full time to join a friendly team at our Swansea Headquarters. The successful candidate will earn a competitive salary depending on experience.
Role Requirements
- It is desirable that the successful candidate has previous vehicle administration and call centre experience, though applications from those with skills in a customer service or administrative roles will be considered.
- Applicants will have excellent communication skills, written and via the telephone.
- Candidates must have the ability to interpret customer requirements and guide them to the most appropriate vehicle rental solution.
- The candidate must have the ability to work on their own initiative as well as part of a team.
- Be computer literate.
- Be eligible to work in the UK.
Role Responsibilities
- Report to the Central Reservations and VMS Manager.
- Support our customers’ fleet service requirements.
- Serve customer rental enquiries.
Why should you apply?
- To join a fantastic company.
- To become part of a great team.
- To showcase your knowledge and skill set.
Employee benefits:
- Competitive salary.
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours.
- Long service annual leave awards.
- Contributory pension scheme.
- Life Assurance (death in service).
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance).
- Friends and Family discounted leasing.
- Free on-site parking.
- Cycle to work schemes.
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group.
Day's takes great pride in its achievements, attributing its success to the fundamental principles that underpin our Core Values. These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards. At Day’s, we are immensely proud of our longstanding and continuing accreditation as an Investor in People employer, and we value the importance of every member of staff and their contribution to our business. We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day’s we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care. Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes.
Vehicle Management and Reservations Operative in Swansea employer: Days Fleet
At Day' Rental, we pride ourselves on being a family-run business that values its employees and fosters a supportive work culture. With generous benefits such as 6.2 weeks of annual leave, a contributory pension scheme, and opportunities for professional growth, we are committed to investing in our team members. Join us in a dynamic environment where your contributions are recognised and celebrated, making it an ideal place to build a rewarding career in the motor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Management and Reservations Operative in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Days Fleet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Days Fleet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vehicle Management and Reservations Operative in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Days Fleet:Your cover letter is your chance to shine! Tell us why you want to work at Days Fleet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Days Fleet!
How to prepare for a job interview at Days Fleet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
