At a Glance
- Tasks: Deliver accurate vehicle repair estimates and provide top-notch customer service.
- Company: Join a dynamic team in the automotive repair industry.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be the vital link between customers and repairs, making a real difference.
- Qualifications: Experience in bodyshop estimating and knowledge of estimating systems required.
The predicted salary is between 30000 - 40000 £ per year.
To deliver accurate vehicle repair estimates and provide a high standard of customer service throughout the repair journey. The Estimator/Advisor acts as the key link between customers, insurers, and the workshop.
KEY RESPONSIBILITIES
- Inspect vehicles and identify all visible and potential damage
- Produce accurate repair estimates using approved systems
- Submit estimates to insurers and liaise with engineers
- Raise and manage supplementary estimates
- Ensure all estimates meet manufacturer and insurer standards
Customer Service & Communication
- Act as main point of contact for customers
- Book vehicles in and explain repair process clearly
- Provide regular updates (minimum every 3 days)
- Manage expectations regarding timelines and delays
- Handle queries and complaints professionally
Workflow Coordination
- Work closely with workshop, parts and insurers
- Monitor repair progress and ensure efficient job flow
- Maintain accurate job status updates
Compliance & Documentation
- Ensure compliance with BS10125 and manufacturer standards
- Maintain complete job files including photos, authorisations and repair documentation
SKILLS & EXPERIENCE
- Previous bodyshop estimating or advisor experience
- Knowledge of estimating systems (e.g. Audatex, Autoflow)
PERSONAL ATTRIBUTES
- Professional and customer-focused
- Organised and able to work under pressure
Estimator/Advisor in Swansea employer: Days Fleet
Join a dynamic team where your expertise as an Estimator/Advisor will be valued and rewarded. Our company fosters a supportive work culture that prioritises professional development, offering ongoing training and growth opportunities in the automotive repair industry. Located in a vibrant area, we provide a collaborative environment that encourages innovation and excellence in customer service, making us an exceptional employer for those seeking a meaningful career.
