At a Glance
- Tasks: Provide exceptional customer care and build rapport with customers in a busy environment.
- Company: Join Day's Motor Group, a family-run business with a focus on innovation and employee development.
- Benefits: Enjoy 6.2 weeks annual leave, pension scheme, staff discounts, and free parking.
- Other info: Opportunities for career development and a welcoming workplace culture.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Experience in customer service and basic automotive knowledge preferred.
The predicted salary is between 20000 - 25000 £ per year.
We have an excellent opportunity available for a Customer Service Advisor to join our team at Chery, Llansamlet. As a Customer Service Advisor, you will provide exceptional customer care and build a genuine rapport with customers and recognise their wants and needs. You will communicate with the workshop of vehicle servicing and answer calls and queries from customers.
About you
Ideally, you will have experience of working within a customer facing environment with at least a basic knowledge of the automotive industry, be computer literate and able to work on one's own initiative as well as being able to work well within a team. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
Why Day's Motor Group?
Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies. Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees. As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.
Employee benefits:
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
- Contributory pension scheme
- Life Assurance (death in service)
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group (Eligibility after qualifying period of continuous service)
Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us.
Customer Service Advisor employer: Days Fleet
At Day' Rental, we pride ourselves on being a family-run business that values its employees and fosters a supportive work culture. With generous benefits such as 6.2 weeks of annual leave, a contributory pension scheme, and opportunities for professional growth, we are committed to investing in our team members. Join us in a dynamic environment where your contributions are recognised and celebrated, making it an ideal place to build a rewarding career in the motor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Days Fleet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Days Fleet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Days Fleet:Your cover letter is your chance to shine! Tell us why you want to work at Days Fleet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Days Fleet!
How to prepare for a job interview at Days Fleet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
