At a Glance
- Tasks: Engage with customers, order prizes, and resolve inquiries in a fun start-up environment.
- Company: Join DAYMADE, an exciting online prize platform with a mission to plant trees.
- Benefits: Full-time role with opportunities for growth and learning in a friendly team.
- Other info: Dynamic start-up culture with a focus on creativity and adaptability.
- Why this job: Make a difference while having fun and developing your customer service skills.
- Qualifications: 1-2 years in customer support, excellent communication, and a tech-savvy mindset.
The predicted salary is between 30000 - 42000 € per year.
Are you a bubbly customer service expert looking for an exciting role in a friendly start-up where you can learn new things every day? Look no further! Join DAYMADE, the online prize platform where you can win amazing prizes and make a difference by planting trees. As an integral part of the team, you’ll communicate with our players and order the prizes for our winners, ensuring exceptional customer service and maintaining our fun and transparent brand image.
Role Description:
We’re looking for a creative problem solver with excellent communication and organisational skills to join our small but mighty team! You must be able to match DAYMADE’s friendly and personable tone. As we’re a startup, it’s also very helpful if you are adaptable, tech-savvy, able to learn new systems quickly and experience building up deep product knowledge.
Qualifications:
- Minimum 1-2 years experience in Customer Support (emails and live chat)
- Ability to work under pressure and to work with tricky customers
- Technical mindset
- Highly detail-oriented
- Excellent communication and written skills
- Comfortable with repetitive work
- Stress-resistant
- Ability to show strong initiative, solution-oriented and adaptable to dynamic environment
- Experience responding to Trustpilot reviews is a plus!
- Experience at a subscription-based lifestyle business is a plus
- Experience at a startup is a plus
- Knowledge of the prize industry is a plus
A Day in the Life:
As a Customer Success Agent at DAYMADE, your day involves ordering prizes for winners, resolving customer inquiries (both happy and unhappy), following up with prize partners, managing refunds, troubleshooting technical issues, investigating customer issues, and handling admin tasks with precision. You’ll be the voice of DAYMADE, making people’s days!
Salary range:
Offers will be subject to a reference check
Seniority level
- Entry level
Employment type
- Full-time
- Industries: Consumer Services
Customer Success Agent employer: DAYMADE
DAYMADE is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to grow in a dynamic start-up environment. With opportunities to learn daily and contribute to meaningful initiatives like tree planting, employees enjoy a fun atmosphere while developing their skills in customer service and problem-solving. Join us to be part of a passionate team where your contributions truly make a difference!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent
✨Tip Number 1
Get to know DAYMADE inside out! Familiarise yourself with their prizes, customer service style, and brand values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of DAYMADE, it’s crucial to sound friendly and approachable. Try role-playing different customer scenarios with a mate to get comfortable handling tricky situations.
✨Tip Number 3
Show off your adaptability! Startups love team members who can think on their feet. Be ready to share examples of how you've tackled unexpected challenges in previous roles during your chats with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team and ready to dive into the DAYMADE adventure!
We think you need these skills to ace Customer Success Agent
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your bubbly personality and matches our friendly tone. Don’t be afraid to let your creativity shine through!
Highlight Relevant Experience:When detailing your experience, focus on your customer support background. Mention any specific situations where you’ve turned tricky customers into happy ones – we love a good success story!
Be Detail-Oriented:As a Customer Success Agent, attention to detail is key. Ensure your application is free from typos and clearly structured. This shows us you’re serious about the role and can handle the admin tasks with precision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DAYMADE
✨Show Your Bubbly Personality
Since DAYMADE values a friendly and personable tone, let your personality shine during the interview. Be enthusiastic and approachable, as this will reflect the brand image they want to maintain.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've creatively solved customer issues in the past. Think of specific scenarios where you turned a tricky situation into a positive outcome, showcasing your adaptability and solution-oriented mindset.
✨Know the Prize Industry
Do some research on the prize industry and DAYMADE’s unique offerings. Being knowledgeable about their products and services will not only impress the interviewers but also show your genuine interest in the role.
✨Practice Communication Skills
As a Customer Success Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer interactions to demonstrate your ability to handle both happy and unhappy customers.
