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- Tasks: Be the friendly face of luxury hospitality, ensuring guests have an unforgettable experience.
- Company: Join The Bamford Collection, a brand dedicated to nurturing people and the planet.
- Benefits: Enjoy discounts, private medical insurance, and paid volunteering days from day one.
- Why this job: Experience a dynamic role where no two days are the same in a supportive environment.
- Qualifications: Must be 25+, hold a full driving licence for 3 years, and possess excellent communication skills.
- Other info: Work with a luxury Jaguar Land Rover fleet and engage with high-profile guests.
2 weeks ago Be among the first 25 applicants
This range is provided by Daylesford Stays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.
About The Role
Daylesford Stays provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture. Each property has been thoughtfully designed to convey a sense of its character and individuality while retaining a feeling of warmth and welcome. Design draws from local skills, craftsmanship and architectural tradition, and buildings have been sensitively but beautifully restored to reflect and respect their environment. Each venue captures a unique spirit and character; a chance to escape every day, to retreat to the sanctuary of a friendly pub, or experience the comfort of a home away from home.
This is a fantastic opportunity where no two days are the same. If you have a passion for providing exceptional experiences and customer service, you are organised and have keen attention to detail this could be the role for you!
Due to insurance purposes, applicants must be a minimum of 25 years old and must have held a full driving licence for a minimum of 3 years. You will be driving a luxury, Jaguar Land Rover fleet vehicle as a part of the role.
SALARY: £12.38 per hour + Tronc
HOURS: Full time 40 Hours – Weekends Included
Responsibilities
- To always be a friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face during their stay.
- To greet all guests upon their arrival, providing assistance with their luggage and providing and introduction to their accommodation and the local area.
- To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times.
- To work varied shifts on both our Reception Desk and fulfilling and delivering concierge services to our guests staying in our cottages.
- To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office.
- To work closely with other departments to ensure service & our guest experience is seamless across the business.
- Ensure payments are processed accurately and with confidence and discretion.
- To have a positive, can-do attitude, contributing to a pleasant working atmosphere.
- To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including, but not limited to, administrative and operational duties.
- To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles.
- To be punctual and immaculately groomed for every shift as per company policies.
- To be flexible in your approach to work, assisting other areas of the business as needed.
- To be an ambassador and knowledgeable about the Bamford Collection, ensuring our guests are aware of all that we have to offer as a collection.
Skills You Will Bring
- Exceptional Communication Skills (Written and Verbal): Ability to communicate clearly, confidently, and professionally across a variety of channels. Strong interpersonal skills are essential for engaging with high-profile guests, understanding their needs, and ensuring a personalised and memorable experience. Must be able to adapt tone and language for different audiences with poise and discretion.
- Proactive Approach to Luxury Service & Local Expertise: Demonstrates a genuine passion for creating exceptional guest experiences through anticipation of needs, attention to detail, and thoughtful service delivery. A strong understanding of the local area, culture, attractions, and hidden gems is key to delivering insightful recommendations and curating bespoke experiences tailored to VIP preferences.
- Excellent Time Management & Organisational Skills: Capable of multitasking in a dynamic, fast-paced environment while prioritising tasks effectively. Must be able to remain calm under pressure and ensure all guest interactions and service requests are fulfilled promptly and efficiently, exceeding expectations at every opportunity.
- Valid UK Driving Licence:
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Design, Art/Creative, and Information Technology
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Industries
Hospitality
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Guest Experience Host employer: Daylesfordstays
Contact Detail:
Daylesfordstays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Familiarise yourself with the Bamford Collection and its values. Understanding their commitment to luxury, sustainability, and exceptional guest experiences will help you align your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your local knowledge! Being able to recommend local attractions, restaurants, and hidden gems will not only impress your interviewers but also show that you can provide a personalised experience for guests.
✨Tip Number 3
Practice your communication skills. Since this role requires exceptional verbal and written communication, consider role-playing scenarios where you interact with guests, ensuring you convey warmth and professionalism.
✨Tip Number 4
Demonstrate your proactive approach by preparing examples of how you've gone above and beyond in previous roles. This will showcase your ability to anticipate guest needs and deliver outstanding service, which is crucial for a Guest Experience Host.
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you provided exceptional guest experiences or worked in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing outstanding service. Mention specific examples of how you've gone above and beyond for guests in previous roles, and demonstrate your knowledge of the Bamford Collection.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and check for grammar and spelling errors.
Highlight Local Knowledge: If you have knowledge of the local area, include it in your application. Mention any local attractions or hidden gems you can recommend to guests, as this will show your proactive approach to luxury service.
How to prepare for a job interview at Daylesfordstays
✨Showcase Your Communication Skills
As a Guest Experience Host, exceptional communication is key. Be prepared to demonstrate your ability to engage with guests clearly and confidently. Practice articulating your thoughts and adapting your tone to suit different audiences.
✨Demonstrate Proactivity in Service
Highlight your proactive approach to guest service during the interview. Share examples of how you've anticipated needs or gone above and beyond in previous roles. This will show that you understand the importance of creating memorable experiences.
✨Know the Local Area
Familiarise yourself with the local attractions, culture, and hidden gems. Being able to provide insightful recommendations will impress your interviewers and demonstrate your commitment to enhancing the guest experience.
✨Exhibit Organisational Skills
Prepare to discuss how you manage your time and tasks effectively in a fast-paced environment. Share specific strategies you use to stay organised and calm under pressure, as these skills are crucial for the role.