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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Charming 18th-century pub in the beautiful Cotswolds, full of character.
- Benefits: Competitive pay, discounts, volunteering days, private medical, and mental health support.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Join a vibrant team and make a positive impact on our community and environment.
- Qualifications: Passion for hospitality and a friendly, engaging personality.
The predicted salary is between 12 - 13 ÂŁ per hour.
Salary: ÂŁ12.89 per hour plus tronc
Hours: up to 30 hours per week, including weekends.
About Us
Found in the heart of the Cotswolds’ picturesque Windrush Valley, The Three Horseshoes is a beautifully restored 18th‑century pub brimming with charm, character, and community spirit. It offers a warm welcome with locally brewed ales, craft beers, and a seasonal menu of comforting pub classics and wood‑fired pizzas. With a number of elegantly styled rooms, a spacious garden overlooking the rolling hills of the countryside, and regular live acoustic music, it’s the perfect countryside retreat for food lovers, walkers, and weekend explorers alike.
Your Responsibilities
- You will be responsible for delivering exceptional service to our guests at all times.
- Ensure the restaurant, pub and private dining spaces (depending on where the need is) are set up for every meal period, respecting the restaurant-specific standards.
- Delivering outstanding guest service by exceeding guest expectations.
- Have a thorough knowledge of all dishes and beverages on the menu, being able to bring them “to life” in conversation with guests, and be aware of all potential allergens.
- Keep a constant attentive eye on the timing and flow of service at your tables, highlighting any delays to your manager.
- Ensure all bills presented to the guests are correct and are cashed off correctly.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
F&B Assistant, The Three Horseshoes employer: Daylesford Stays
Contact Detail:
Daylesford Stays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant, The Three Horseshoes
✨Tip Number 1
Get to know the pub! Before your interview, pop by The Three Horseshoes and soak up the atmosphere. Chat with staff or customers to get a feel for the vibe and what makes it special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an F&B Assistant, you'll be all about delivering exceptional service. Role-play with a friend or family member to brush up on how to handle different guest scenarios. This will boost your confidence and help you shine in the interview.
✨Tip Number 3
Know the menu inside out! Familiarise yourself with the dishes and drinks offered at The Three Horseshoes. Being able to chat about the menu and suggest items will impress your interviewers and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you can easily keep track of your application status!
We think you need these skills to ace F&B Assistant, The Three Horseshoes
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the food and beverage industry shine through. We want to see your enthusiasm for providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the responsibilities listed in the job description. We appreciate when applicants take the time to connect their skills to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly understand why you’d be a great fit for The Three Horseshoes.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daylesford Stays
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with The Three Horseshoes' menu. Understand the dishes and beverages offered, and be ready to discuss them enthusiastically. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to exceed guest expectations. This will demonstrate your ability to thrive in a fast-paced environment and align with the pub's commitment to outstanding service.
✨Emphasise Sustainability Awareness
Since The Three Horseshoes is focused on social and environmental improvements, be ready to discuss your understanding of sustainability. Share any personal initiatives or experiences that reflect your commitment to making a positive impact, which aligns with their B Corp journey.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, opportunities for growth, or how they implement their sustainability vision. This not only shows your interest but also helps you gauge if the pub is the right fit for you.