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- Tasks: Lead a vibrant café team, ensuring exceptional guest experiences and smooth daily operations.
- Company: Join the Bamford Collection, a leader in sustainable lifestyle brands.
- Benefits: Enjoy competitive pay, discounts, private medical, and mental health support.
- Why this job: Make a real impact in a fast-paced environment while nurturing your career.
- Qualifications: Experience in hospitality and a warm, engaging personality are essential.
- Other info: Opportunities for personal development and a positive, collaborative atmosphere await you.
The predicted salary is between 25000 - 30000 ÂŁ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY: ÂŁ12.38 + TRONC, paid weekly
HOURS: 40 Hours including weekends, straight shifts
About Us
Awardâwinning Daylesford Organic, one of the UK's most celebrated sustainable farm estates and organic producers, is seeking an engaging CafĂ© Team Leader to join our thriving team. With beautifully curated cafĂ©s and farm shops across London and the Cotswolds, Bamford Collection is renowned for championing organic farming, artisan craftsmanship, and mindful living.
As part of our team, you'll be joining a business rooted in over 20 years of pioneering organic principles, known for its exceptional farmâtoâfork food, elegant spaces, and warm, intuitive service. Our cafĂ©s are designed to reflect our values: community, sustainability, and a deep respect for nature.
About The Role
Step into a Team Leader role and be at the heart of an exciting, fast-paced restaurant environment! You'll lead and motivate the team, deliver outstanding guest experiences, and help drive daily operations to success. If you're passionate about hospitality, love leading by example, and are ready to grow your career while inspiring others, this is your opportunity to make a real impact.
You'll ideally have worked in a restaurant or café setting before and come with a bright, warm, and welcoming mentality. Our luxury cafes feature seasonal farm to fork dishes in a relaxed and warm setting, and as a Café Team Leader you will be an ambassador for the Daylesford brand and offer an engaged service to our clientele.
YOUR ROLE
- Champion excellent service by ensuring every guest receives warm, knowledgeable and efficient café hospitality, maintaining full compliance with our Order of Service and complaints procedure.
- Lead daily operations including opening/closing procedures, cashing up, daily banking, stock controls, and maintaining accurate till and inventory processes.
- Uphold impeccable standards across health & safety, due diligence, and audit performance (targeting 90%+), ensuring the café remains safe, beautifully presented, and fully compliant.
- Support commercial success by engaging the team in weekly targets, driving spend-per-head, and contributing to sales growth through smooth operational management.
- Nurture and develop the team through structured onboarding, regular coaching, personalised development plans, performance reviews, and ensuring completion of all mandatory training.
- Grow future leaders by providing training and guidance designed to develop team members beyond the Team Leader position, cultivating talent and supporting longâterm progression within the Daylesford/Bamford Collection.
- Act as a calm problemâsolver, offering swift, thoughtful solutions for both guests and team members to maintain a harmonious and serviceâfocused environment.
- Delegate effectively to support the smooth running of the café and empower team members to take ownership of their responsibilities.
- Complete People administration promptly, supporting the Restaurant Manager with all teamârelated processes.
Skills And Requirements
- Lead with confidence and warmth, inspiring your team through each fastâpaced service.
- Communicate clearly and calmly, ensuring the whole team feels supported and aligned.
- Deliver exceptional customer care, creating meaningful, memorable moments for every guest.
- Stay composed under pressure, bringing a steady, reassuring presence during busy periods.
- Solve problems thoughtfully and efficiently, making sound decisions that keep service flowing smoothly.
- Take a handsâon, proactive approach, stepping in wherever needed to support the team.
- Manage time and priorities effectively, helping to maintain smooth operations throughout the day.
- Drive team performance and uphold high standards, ensuring the restaurant looks beautiful and runs seamlessly.
- Foster a positive, collaborative atmosphere, helping both guests and team members feel valued and welcomed.
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Team Leader, Old Spot employer: Daylesford Organic
Contact Detail:
Daylesford Organic Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Team Leader, Old Spot
âšTip Number 1
Get to know the Bamford Collection! Research their values and mission, and think about how your experience aligns with their commitment to sustainability and community. This will help you stand out in interviews.
âšTip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even refer you directly to hiring managers.
âšTip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences that showcase your ability to lead and inspire a team.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Bamford family.
We think you need these skills to ace Team Leader, Old Spot
Some tips for your application đ«Ą
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about leading a team and creating memorable experiences for our guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in café or restaurant settings. We love seeing how your past roles have prepared you for this Team Leader position!
Be Authentic: Donât be afraid to show your personality in your application. We value authenticity and want to know the real you, so let your unique voice come through in your writing.
Apply Through Our Website: For the best chance of success, apply directly through our website. Itâs the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Daylesford Organic
âšKnow the Bamford Collection
Before your interview, take some time to research the Bamford Collection and its values. Understand their commitment to sustainability and organic principles. This will not only show your genuine interest but also help you align your answers with their ethos.
âšShowcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can nurture and develop future leaders within the café.
âšEmphasise Customer Care
Exceptional customer service is at the heart of this role. Think of specific instances where you've gone above and beyond for a guest. Highlight your approach to creating memorable experiences and how you handle complaints or difficult situations with grace and efficiency.
âšPrepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay composed under pressure. Practice responses to potential challenges you might face in a busy café environment, such as managing a large group or dealing with a sudden staff shortage.
