At a Glance
- Tasks: Deliver exceptional customer service and maintain a vibrant retail environment.
- Company: Join Daylesford Organic, a leader in sustainable lifestyle brands.
- Benefits: Enjoy discounts, private medical insurance, and paid volunteering days.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a mission-driven team making a positive impact on people and the planet.
- Qualifications: Passion for customer service and a commitment to sustainability.
The predicted salary is between 22000 - 26000 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
About The Role
As a Retail Team Member at Daylesford Organic, Brompton Cross you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go.
Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you’ll help bring Daylesford’s commitment to quality, sustainability and conscious living to life for every customer.
SALARY: £13.15 per hour plus tronc and paid weekly.
HOURS: 32 hours a week including weekends.
Responsibilities
- Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.
- Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.
- Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.
- Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.
- Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.
- Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.
- Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.
Skills & Experience Required
- A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.
- Previous experience in retail, hospitality or customer-facing roles would be advantageous.
- A strong commitment to delivering exceptional customer service and an elevated guest experience.
- Excellent communication and interpersonal skills, with the ability to confidently engage with customers.
- Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.
- A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.
- Strong attention to detail, particularly when handling fresh produce, stock presentation and merchandising.
- Comfortable operating tills and handling transactions accurately.
- A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.
- An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.
- Ability to remain calm and organised during busy trading periods.
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Local gym discounts
- Padel Discount
- Electric Car Scheme (subject to criteria)
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
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Retail Team Member employer: Daylesford Organic
Daylesford Organic is an excellent employer, offering a vibrant work culture that prioritises sustainability and exceptional customer service. Employees benefit from competitive pay, generous discounts on organic products, private medical insurance, and opportunities for community engagement through volunteering days. Working at the Brompton Cross store not only allows you to be part of a passionate team but also supports your personal and professional growth in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Member
✨Tip Number 1
Get to know the brand! Before your interview, dive into Daylesford Organic's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about sustainability and conscious living.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. We want to see how you can create a pleasant shopping experience that aligns with our ethos.
✨Tip Number 3
Dress the part! When you come in for your interview, wear something that reflects the Daylesford vibe. It shows us you understand our brand and are ready to represent it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and AI-powered advice to help you stand out from the crowd.
We think you need these skills to ace Retail Team Member
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission of nourishing people and the planet.
Tailor Your CV:Make sure to customise your CV for the Retail Team Member position. Highlight any relevant experience in customer service or retail, and don’t forget to mention your knowledge of organic products – it’s a big plus for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our values and culture while you’re at it!
How to prepare for a job interview at Daylesford Organic
✨Know Your Products
Before the interview, take some time to familiarise yourself with Daylesford Organic's products and values. Being able to discuss their organic offerings and sustainability efforts will show your genuine interest in the brand and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create a pleasant shopping experience.
✨Dress the Part
Since this role is in retail, make sure to dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the company’s image, which is crucial in a customer-facing role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about their sustainability initiatives or how they engage with the community. This not only shows your interest but also helps you determine if the company aligns with your values.
