Restaurant Host

THE BAMFORD COLLECTION

Restaurant Host

Location: Daylesford Farm Shop

Salary: £12.38 per hour plus TRONC (Paid Weekly)

Hours: 32 hours across 5 days, including weekends

Daylesford Farm Shop is the heart of our organic farm, celebrating seasonal produce, traditional craft and warm, genuine hospitality. From our counters and café spaces to our shop floor, every guest interaction reflects our commitment to provenance, quality and care.

As a Host, you will be the first point of contact for visitors, setting the tone for their experience. You will welcome guests, manage footfall during busy periods, support bookings or wait‑lists where applicable, and collaborate closely with retail and café teams to ensure a smooth and enjoyable customer journey. Your friendly, organised approach will help guests feel relaxed, informed and well‑looked‑after.

Your Responsibilities

• Provide a warm, welcoming and knowledgeable first impression for all Farm Shop visitors
• Manage guest flow during busy periods, including wait‑lists or seating coordination where required
• Communicate clearly with café, retail and management teams to ensure smooth service
• Support customers with general enquiries about the Farm Shop, café, produce and facilities
• Maintain a calm, friendly presence during peak trading times
• Ensure entrance and host areas are kept clean, organised and inviting
• Assist with guest communications, reservations or special requests when needed
• Help uphold Daylesford’s values of sustainability, quality and genuine hospitality

Skills And Requirements

• Previous experience in hospitality, retail or customer‑facing roles preferred
• Confident, friendly communication style with a natural ability to put people at ease
• Strong organisational skills and the ability to juggle priorities in a busy environment
• A customer‑first mindset with attention to detail
• Ability to remain calm and positive during high footfall periods
• Genuine interest in food, farming, sustainability and the Daylesford ethos
• Team player with a flexible and proactive approach

Perks And Benefits

• Staff Discounts: Access to discounts across Bamford Collection products, food and experiences from day one
• Volunteering Day: One paid volunteering day per year with a charity of your choice
• Pension Scheme: Employer contributions to support your future
• Life Assurance: Cover equivalent to one year’s salary
• Mental Health Support: 24‑hour access to our Employee Assistance Programme