About the Role
We are looking for a passionate and inspiring Assistant Retail Manager to join our beautiful Daylesford Organic Farm shop in Brompton Cross Store, London.
Reporting to the General Manager, you’ll help manage our retail team, ensuring smooth day‑to‑day operations while delivering an exceptional customer experience. You’ll drive sales performance, inspire your team, and help shape a thriving retail environment.
Salary and Hours
- Salary: £29,000 - £31,775 per annum, plus tronc.
- Hours: 40 hours, including weekends.
Responsibilities
- Provide outstanding customer service by understanding needs and preferences of customers and offering tailored recommendations.
- Assist with special customer requests or product orders, coordinating with buying team.
- Build and maintain strong relationships with customers, creating a welcoming and personalised shopping experience.
- Resolve customer inquiries and complaints promptly and professionally, ensuring satisfaction and loyalty.
- Train and guide staff on customer service best practices to ensure top‑tier service.
- Oversee visual merchandising, ensuring displays are creatively designed and reflect the unique style of our range.
- Collaborate with the team to create inspiring displays that attract customers and encourage purchasing.
- Maintain a clean, organised, welcoming store environment that enhances the customer shopping experience.
- Coordinate with other departments to maintain a smooth flow of stock to the sales floor.
- Assist in managing store logistics, including back‑of‑house workflows and timely movement of inventory.
- Monitor safety protocols in back‑of‑house operations and ensure staff compliance with safety regulations and company policies.
- Contribute ideas for increasing efficiency in the back‑of‑house area for smoother transitions between stock receipt and sales floor.
- Monitor and report on key performance indicators (KPIs) related to stock control, inventory accuracy, and staff productivity.
Skills You Will Bring
- Leadership & Team Management: Experience supervising and motivating a retail team to deliver exceptional service; ability to coach, develop, and manage staff performance.
- Customer Service Excellence: Strong focus on providing personalised, attentive service and resolving inquiries or complaints professionally.
- Retail Operations: Understanding of stock management, inventory control, visual merchandising, and store workflows; ability to support efficient day‑to‑day operations.
- Commercial Awareness: Ability to monitor sales performance, contribute to achieving targets, and support pricing, promotions, and product availability.
- Communication & Interpersonal Skills: Clear professional communication with staff, customers, and suppliers; confident liaising with senior management.
- Organisational Skills: Strong planning, time management, and multitasking abilities to oversee store operations and assist with administrative duties.
- Attention to Detail: Ensuring high standards in presentation, store environment, and compliance with health & safety regulations.
- Passion for Daylesford Values: Appreciation of organic, sustainable, and quality products; enthusiasm for delivering the Daylesford customer experience.
- Experience: Prior retail management experience essential; experience in food, home, or lifestyle retail highly desirable.
- Flexibility: Willingness to work across different shifts, weekends, and peak periods as required.
Perks & Benefits
- Discounts on our products, treatments, and dining experiences from day one.
- One paid volunteering day per year to volunteer with a charity of your choice.
- Subsidised private medical insurance through Bupa.
- Pension scheme: up to 9% of your salary each month; employer contributes up to 4.5%.
- Life assurance cover equivalent to up to a year of your annual salary.
- Mental health support via employee assistance programme with 24‑hour support, seven days a week.
