Assistant Retail Manager -Brompton Cross in City of London

We are looking for a passionate and inspiring Assistant Retail Manager to join our beautiful Daylesford Organic Farm shop in Brompton Cross Store, London. Reporting to the General Manager, you’ll help manage our retail team, ensuring smooth day‑to‑day operations while delivering an exceptional customer experience. You’ll drive sales performance, inspire your team, and help shape a thriving retail environment.

Salary & Hours

• Salary: Up to £30,000 per annum DOE
• Hours: 40 hours including weekends.

Responsibilities

• Provide an outstanding level of customer service by understanding the needs and preferences of customers and offering tailored recommendations.
• Assist with special customer requests or product orders when necessary, coordinating with the buying team to fulfil specific needs.
• Build and maintain strong relationships with customers, creating a welcoming and personalised shopping experience.
• Resolve customer inquiries and complaints promptly and professionally, ensuring satisfaction and loyalty.
• Train and guide staff on customer service best practices to ensure the team delivers top‑tier service.
• Oversee the visual merchandising of the store, ensuring displays are creatively designed and reflect the unique style of our antiques and home interiors.
• Collaborate with the team to create inspiring and appealing displays that attract customers and encourage purchasing.
• Maintain a clean, organised, and welcoming store environment that enhances the customer shopping experience.
• Coordinate with other departments to maintain a smooth flow of stock to the sales floor.
• Assist in the management of store logistics, including managing back‑of‑house workflows and ensuring timely movement of inventory between the stockroom and retail space.
• Monitor and maintain safety protocols in back‑of‑house operations, ensuring that staff comply with safety regulations and company policies.
• Contribute ideas for increasing efficiency in the back‑of‑house area, ensuring smoother transitions between stock receipt and movement to the sales floor.
• Monitor and report on key performance indicators (KPIs) related to stock control, inventory accuracy, and staff productivity.

Skills You Will Bring

• A real passion for retail and organic artisanal food.
• Strong leadership abilities to effectively manage a diverse team and foster a positive work environment.
• Experience working in the food industry.
• Proficiency in sustainable and organic food practices, including sourcing ingredients, reducing waste, and implementing eco‑friendly processes.
• Exceptional customer service skills to ensure guest satisfaction and foster repeat business.
• Excellent organisational and time management skills to handle high customer volumes efficiently and maintain smooth operations.

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.