At a Glance
- Tasks: Lead a passionate retail team and create an exceptional shopping experience.
- Company: Join Daylesford Organic, a brand committed to sustainability and quality.
- Benefits: Enjoy discounts, paid volunteering, private medical insurance, and a pension scheme.
- Other info: Flexible hours with opportunities for growth in a supportive team.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer service are essential.
The predicted salary is between 29000 - 31775 £ per year.
We are looking for a passionate and inspiring Assistant Retail Manager to join our beautiful Daylesford Organic Farm shop in Brompton Cross Store, London. Reporting to the General Manager, you’ll help manage our retail team, ensuring smooth day‑to‑day operations while delivering an exceptional customer experience. You’ll drive sales performance, inspire your team, and help shape a thriving retail environment.
Salary and Hours
Salary: £29,000 - £31,775 per annum, plus tronc. Hours: 40 hours, including weekends.
Responsibilities
- Provide outstanding customer service by understanding needs and preferences of customers and offering tailored recommendations.
- Assist with special customer requests or product orders, coordinating with buying team.
- Build and maintain strong relationships with customers, creating a welcoming and personalised shopping experience.
- Resolve customer inquiries and complaints promptly and professionally, ensuring satisfaction and loyalty.
- Train and guide staff on customer service best practices to ensure top‑tier service.
- Oversee visual merchandising, ensuring displays are creatively designed and reflect the unique style of our range.
- Collaborate with the team to create inspiring displays that attract customers and encourage purchasing.
- Maintain a clean, organised, welcoming store environment that enhances the customer shopping experience.
- Coordinate with other departments to maintain a smooth flow of stock to the sales floor.
- Assist in managing store logistics, including back‑of‑house workflows and timely movement of inventory.
- Monitor safety protocols in back‑of‑house operations and ensure staff compliance with safety regulations and company policies.
- Contribute ideas for increasing efficiency in the back‑of‑house area for smoother transitions between stock receipt and sales floor.
- Monitor and report on key performance indicators (KPIs) related to stock control, inventory accuracy, and staff productivity.
Skills You Will Bring
- Leadership & Team Management: Experience supervising and motivating a retail team to deliver exceptional service; ability to coach, develop, and manage staff performance.
- Customer Service Excellence: Strong focus on providing personalised, attentive service and resolving inquiries or complaints professionally.
- Retail Operations: Understanding of stock management, inventory control, visual merchandising, and store workflows; ability to support efficient day‑to‑day operations.
- Commercial Awareness: Ability to monitor sales performance, contribute to achieving targets, and support pricing, promotions, and product availability.
- Communication & Interpersonal Skills: Clear professional communication with staff, customers, and suppliers; confident liaising with senior management.
- Organisational Skills: Strong planning, time management, and multitasking abilities to oversee store operations and assist with administrative duties.
- Attention to Detail: Ensuring high standards in presentation, store environment, and compliance with health & safety regulations.
- Passion for Daylesford Values: Appreciation of organic, sustainable, and quality products; enthusiasm for delivering the Daylesford customer experience.
- Experience: Prior retail management experience essential; experience in food, home, or lifestyle retail highly desirable.
- Flexibility: Willingness to work across different shifts, weekends, and peak periods as required.
Perks & Benefits
- Discounts on our products, treatments, and dining experiences from day one.
- One paid volunteering day per year to volunteer with a charity of your choice.
- Subsidised private medical insurance through Bupa.
- Pension scheme: up to 9% of your salary each month; employer contributes up to 4.5%.
- Life assurance cover equivalent to up to a year of your annual salary.
- Mental health support via employee assistance programme with 24‑hour support, seven days a week.
Assistant Retail Store Manager - Daylesford Organic employer: Daylesford Organic
At Daylesford Organic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values sustainability and quality. As an Assistant Retail Store Manager in our beautiful Brompton Cross Store, you'll enjoy competitive salary packages, generous benefits including discounts, private medical insurance, and a supportive environment that fosters personal and professional growth. Join us to inspire a passionate team and create memorable customer experiences in a thriving retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Store Manager - Daylesford Organic
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Daylesford Organic, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Daylesford Organic!
We think you need these skills to ace Assistant Retail Store Manager - Daylesford Organic
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Daylesford Organic, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Daylesford Organic and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Daylesford Organic that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Daylesford Organic
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
