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- Tasks: Own customer accounts, drive efficiency, and build relationships in the logistics sector.
- Company: Join a Y Combinator-backed startup revolutionising industrial logistics with AI.
- Benefits: Equity, performance bonuses, 25 days holiday, and a learning budget.
- Other info: Dynamic role with a clear path to leadership and opportunities for growth.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer success.
- Qualifications: Experience in customer roles, strong ownership instincts, and interest in operational environments.
The predicted salary is between 50000 - 65000 £ per year.
Dayjob builds AI agents for industrial logistics. We're backed by Y Combinator, live with 12 paying customers, and on track for $1M ARR by the end of June. Construction and waste logistics is one of the largest, least-digitised sectors of the economy. Our first AI agent replaces manual vehicle routing with real-time optimisation. There is no dominant AI-native player in this space. We intend to be that company.
George (CEO) spent years at Deliveroo scaling their grocery division to £100M GMV. Fred (CTO) has an Engineering Science degree from Oxford and built AI systems at Deloitte and Capgemini. We initially started building a recycling ERP, but after spending mornings at customer depots watching planners manually drag jobs onto trucks, we changed course. Plans took over an hour to build and were out of date within another hour. We knew software wasn't the problem. We built the AI agent we wished existed.
We're hiring a Customer Success Manager to own a portfolio of mid-market accounts and help build the CS function from the ground up. Our customers run fleets of 10 to +100 trucks. A 5% improvement in routing efficiency is worth hundreds of thousands of pounds a year to them. You are central to making that happen. This is a field/office split role. Three days a week, onsite at customer depots across the UK, the rest of the time at our Camden office. You'll work closely with our Head of Deployment, with a clear path to a leadership role as we scale. The people who thrive here are genuinely energised by being onsite with customers, take full ownership of their accounts, and want to build something from scratch rather than inherit a playbook.
In your first 30 days, you'll shadow 5 depot visits and take ownership of your first accounts. By day 60, you'll be running the weekly efficiency review for your full portfolio.
What you'll do:
- Own a portfolio of mid-market accounts end-to-end: onboarding, performance, renewal.
- Be on-site three days per week.
- Build real relationships with planning teams and senior leadership.
- Drive the quality of the AI plans your customers receive.
- Diagnose issues, work with engineering to fix them.
- Benchmark: 5%+ efficiency gains within 90 days.
- Stay close to account health. Know how your customers are doing before anyone needs to ask.
- Review fleet and user data to understand performance.
- Work with our engineering team on solutions to customer problems.
- No SQL required, but you need to be confident with data analysis.
- Feed customer insight and product friction back to the engineering team in a structured way.
What we're looking for:
- Comfortable with regular travel and early depot starts.
- Already using AI tools day-to-day, not just learning about them.
- Experience in operational or field-based customer roles (a strong plus).
- Strong ownership instincts.
- Proactive, self-directed, high standards.
- Interest in industrial sectors and operational environments.
The package:
- Equity
- Performance bonus tied to retention and expansion
- 25 days holiday + birthday off
- Learning and development budget
- Clear path to a leadership role as we scale
Customer Success Manager in London employer: Dayjob
Contact Detail:
Dayjob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research Dayjob's AI solutions and understand how they impact logistics. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising your responses to common questions. Think about how your experience aligns with the role of Customer Success Manager and be ready to share specific examples of your past successes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and want to be part of our exciting journey.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us know why you're excited about the Customer Success Manager role. Share any experiences you've had that demonstrate your passion for helping customers succeed and how you can bring that energy to our team.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with our job description. We want to see how your background in operational or field-based roles makes you a perfect fit for managing mid-market accounts.
Be Data-Driven: Since you'll be working closely with data analysis, mention any experience you have with data-driven decision-making. Even if you’re not a SQL whiz, showing your confidence in analysing data will impress us and show you understand the importance of performance metrics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Dayjob
✨Know Your Customers
Before the interview, research the types of mid-market accounts you’ll be managing. Understand their pain points and how Dayjob's AI solutions can specifically address them. This will show your potential employer that you're proactive and genuinely interested in making a difference.
✨Demonstrate Data Savvy
Even though SQL isn't required, being comfortable with data analysis is key. Brush up on your analytical skills and be ready to discuss how you would use data to drive efficiency gains for customers. Bring examples from past experiences where you've used data to solve problems.
✨Showcase Your Relationship-Building Skills
Since this role involves building relationships with planning teams and senior leadership, prepare examples of how you've successfully built rapport in previous roles. Highlight your communication skills and how you’ve navigated challenging conversations to achieve positive outcomes.
✨Emphasise Ownership and Initiative
The company is looking for someone who takes full ownership of their accounts. Be ready to share stories that demonstrate your proactive nature and how you've taken initiative in past roles. Discuss how you plan to take charge of your portfolio and drive improvements right from day one.