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For Companies At a Glance
- Tasks: Own customer accounts, drive efficiency, and build relationships in a dynamic environment.
- Company: Innovative AI company transforming logistics with cutting-edge technology.
- Benefits: Competitive salary, equity, performance bonuses, and generous holiday allowance.
- Other info: Clear path to leadership and opportunities for professional growth.
- Why this job: Be at the forefront of AI in logistics and make a real impact.
- Qualifications: Experience in customer roles, proactive mindset, and interest in industrial sectors.
The predicted salary is between 50000 - 90000 £ per year.
Dayjob builds AI agents for industrial logistics. We're backed by Y Combinator, live with 12 paying customers, and on track for $1M ARR by the end of May. Construction and waste logistics is one of the largest, least-digitised sectors of the economy. Our first AI agent replaces manual vehicle routing with real-time optimisation. There is no dominant AI-native player in this space. We intend to be that company.
WHO WE ARE
George (CEO) spent years at Deliveroo scaling their grocery division to £100M GMV. Fred (CTO) has an Engineering Science degree from Oxford and built AI systems at Deloitte and Capgemini. We initially started building a recycling ERP, but after spending mornings at customer depots watching planners manually drag jobs onto trucks, we changed course. Plans took over an hour to build and were out of date within another hour. We knew software wasn't the problem. We built the AI agent we wished existed.
THE ROLE
We're hiring a Customer Success Manager to own a portfolio of mid-market accounts and help build the CS function from the ground up. Our customers run fleets of 10 to 100+ trucks. A 5% improvement in routing efficiency is worth hundreds of thousands of pounds a year to them. You are central to making that happen. This is a field/office split role. Three days a week onsite at customer depots across the UK, the rest of the time at our Camden office. You'll work closely with our Head of Deployment, with a clear path to a leadership role as we scale. The people who thrive here are genuinely energised by being onsite with customers, take full ownership of their accounts, and want to build something from scratch rather than inherit a playbook. In your first 30 days you'll shadow 5 depot visits and take ownership of your first accounts. By day 60 you'll be running the weekly efficiency review for your full portfolio.
WHAT YOU'LL DO
- Own a portfolio of mid-market accounts end-to-end: onboarding, performance, renewal.
- Be onsite three days per week.
- Build real relationships with planning teams and senior leadership.
- Drive the quality of the AI plans your customers receive.
- Diagnose issues, work with engineering to fix them.
- Benchmark: 5%+ efficiency gains within 90 days.
- Stay close to account health.
- Know how your customers are doing before anyone needs to ask.
- Review fleet and user data to understand performance, then work with engineering on solutions.
- No SQL required, but you need to be confident with data.
- Feed customer insight and product friction back to the engineering team in a structured way.
WHAT WE'RE LOOKING FOR
- Comfortable with regular travel and early depot starts.
- Already using AI tools day-to-day, not just learning about them.
- Experience in operational or field-based customer roles (a strong plus).
- Strong ownership instincts.
- Proactive, self-directed, high standards.
- Interest in industrial sectors and operational environments.
THE PACKAGE
- £50,000 - £90,000 OTE (Mid-level: £50–70k | Senior: £75–90k)
- Equity
- Performance bonus tied to retention and expansion
- 25 days holiday + birthday off
- Learning and development budget
- Clear path to a leadership role as we scale
Customer Success Manager in Camden Town employer: Dayjob
Contact Detail:
Dayjob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Camden Town
✨Tip Number 1
Get to know the company inside out! Research their AI solutions and understand how they impact logistics. This will help you connect with the team and show you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising your pitch. Be ready to discuss how your experience aligns with their needs, especially in operational roles. Show them you’re the proactive, self-directed person they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and want to be part of building something amazing from the ground up.
We think you need these skills to ace Customer Success Manager in Camden Town
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping our customers succeed and making a real impact in the logistics sector.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or operational roles. We’re looking for someone who can take ownership of accounts, so share specific examples of how you've done this in the past!
Be Data-Savvy: Since you'll be working closely with data to drive efficiency, mention any experience you have with data analysis or using AI tools. We want to know you’re comfortable diving into numbers and making sense of them!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Dayjob
✨Know Your Customer
Before the interview, research the company’s current customers and their needs. Understand how the AI agent improves routing efficiency and be ready to discuss how you can help build relationships with these mid-market accounts.
✨Showcase Your Field Experience
Highlight any previous experience in operational or field-based customer roles. Be prepared to share specific examples of how you've successfully managed accounts and driven improvements in customer satisfaction.
✨Demonstrate Data Confidence
Even though SQL isn't required, show that you're comfortable working with data. Bring examples of how you've used data to diagnose issues or improve performance in past roles, as this will resonate well with the engineering team.
✨Emphasise Ownership and Proactivity
The role requires strong ownership instincts, so be ready to discuss times when you've taken initiative. Share stories that illustrate your proactive approach to problem-solving and how you’ve driven results in previous positions.