At a Glance
- Tasks: Enhance partner delivery capabilities and drive measurable improvements in performance metrics.
- Company: Join a leading tech company focused on partner success and growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic role with opportunities to collaborate across teams and drive strategic initiatives.
- Why this job: Be a trusted advisor and make a real impact on partner success and customer satisfaction.
- Qualifications: 5+ years in consulting, strong analytical skills, and excellent communication abilities.
The predicted salary is between 60000 - 80000 € per year.
About the opportunity
The Partner Success Manager plays a strategic role in enhancing the competence and self-sufficiency of Dayforce Services Delivery Partners. This role involves direct engagement with System Integrators (SI’s) and in some cases Consulting Partners (CP’s) to ensure their ability to deliver timely and well-delivered implementations, driving measurable metrics such as certification rates, training completion, reduction in invalid support tickets, and increased customer satisfaction.
Mission Overview
We are the Trusted Advisors to our Services Delivery Partners in the context of Delivery Practice Development. This team defines, promotes, and delivers programs driving our Services Delivery Partners to grow in competence, self-sufficiency, and size.
What you’ll get to do
- Partner with leading System Integrators and consulting partners to strengthen their delivery capability, quality, and scalability within the Dayforce ecosystem.
- Define and execute partner-specific enablement strategies, aligned to growth plans and market priorities.
- Act as a trusted advisor to partner leadership, providing guidance on building high-performing, self-sufficient delivery practices.
- Use data and insights to identify capability gaps, track progress, and drive measurable improvements across partner performance.
- Collaborate cross-functionally with product, training, services, and support teams to enhance partner enablement programmes and resources.
What this looks like in practice
- Establish and run regular partner cadence meetings to review performance metrics, priorities, and strategic goals.
- Develop and maintain tailored enablement plans for each partner, tracking progress against key success measures.
- Monitor metrics such as certification rates, training completion, customer satisfaction, and support trends, using dashboards and reporting tools.
- Translate partner and delivery feedback into actionable insights for internal teams to improve tools, content, and processes.
- Support partners in building their own onboarding, training, and capability development frameworks.
- Work with internal stakeholders to ensure alignment between partner enablement initiatives and go-to-market priorities.
- Contribute to broader initiatives such as partner maturity models, global enablement trends, and best practice sharing across the partner ecosystem.
Skills and experience we value
- 5+ years of experience in consulting and delivery with alliance partners or similar HCM consulting roles.
- Executive presence and ability to lead through influence.
- Strong analytical and problem-solving skills.
- Superior communication and stakeholder management experience and capabilities.
- Experience with global delivery concepts and challenges.
- Proficiency in Salesforce, Power BI, Excel, and SmartSheets.
- Dayforce experience is highly desirable but not a requirement.
Senior Partner Success Manager – Delivery employer: Dayforce
As a Senior Partner Success Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, collaborative cross-functional teams, and the opportunity to engage with leading System Integrators, all while fostering a culture of innovation and excellence. Located in a vibrant area, our company not only values your contributions but also provides a platform for meaningful impact within the Dayforce ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Success Manager – Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with System Integrators or Consulting Partners. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of partner enablement strategies. Be ready to discuss how you can help partners grow their delivery capabilities and improve customer satisfaction.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your ability to identify capability gaps and track progress effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Partner Success Manager – Delivery
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Partner Success Manager role. Highlight your experience with System Integrators and any relevant metrics you've driven in previous roles. We want to see how you can bring value to our team!
Showcase Your Analytical Skills:Since this role involves using data to drive improvements, don’t forget to mention specific examples where you've used analytics to identify gaps or enhance performance. We love seeing those problem-solving skills in action!
Communicate Clearly:Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure your passion for partner success shines through. Remember, we’re looking for strong communication skills!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dayforce
✨Know Your Partners
Before the interview, research the System Integrators and Consulting Partners relevant to the role. Understand their strengths, weaknesses, and how they fit into the Dayforce ecosystem. This will help you demonstrate your strategic thinking and ability to act as a trusted advisor.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data to drive improvements in partner performance. Highlight your experience with tools like Salesforce and Power BI, and be ready to explain how you've tracked metrics such as certification rates and customer satisfaction in previous roles.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing stakeholder management and collaboration with cross-functional teams.
✨Demonstrate Your Problem-Solving Abilities
Prepare to tackle hypothetical scenarios related to partner enablement and delivery challenges. Think about how you would identify capability gaps and develop tailored enablement strategies. Showing your proactive approach to problem-solving will impress the interviewers.
