About the Opportunity The Renewals Manager Sr is an individual contributor role within the Revenue Operations organization, responsible for owning and executing the end-to-end renewal lifecycle for a portfolio of strategic and enterprise customers. This role focuses on retention, risk mitigation, and contractual accuracy, ensuring renewal outcomes align with both customer objectives and company revenue goals. The Renewals Manager Sr plays a critical role in driving Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities in partnership with Sales and Customer Success teams. The ideal candidate thrives in dynamic environments, enjoys solving complex problems, and excels at bringing structure and clarity to evolving business needs. What You’ll Get to Do Own the full customer-facing renewal lifecycle for a portfolio of strategic and enterprise accounts, from initiation through contract execution. Partner closely with Account Executives to define and execute renewal strategies. Create, prepare, and manage renewal contracts in collaboration with Finance and Legal teams, ensuring accuracy, compliance, and policy alignment. Align renewal terms with customer objectives by working closely with Customer Success Managers and Sales leadership. Proactively identify renewal risks and drive cross-functional mitigation strategies. Maintain accurate renewal forecasts and pipeline data within CRM and renewal management systems. Serve as a key liaison between customer-facing teams and internal operational stakeholders to ensure seamless execution. Support pricing strategy and contract structuring within established guidelines. Identify opportunities to improve renewal processes, operational efficiency, and customer outcomes. Collaborate across teams to drive retention, customer satisfaction, and revenue growth. Skills and Experience We Value 5–8+ years of experience in SaaS, technology, or enterprise software within renewals, revenue operations, customer success, account management, or related functions. Proven success managing complex renewals, including contract creation, negotiation support, and forecasting. Strong understanding of Net Revenue Retention (NRR) and the drivers of recurring revenue growth. Experience identifying and qualifying expansion opportunities while maintaining a strong focus on renewal execution. Excellent communication and collaboration skills with the ability to work effectively across customer-facing and operational teams. Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities. Experience using CRM and contract management tools such as Salesforce, CPQ, RCA, Gong, DocuSign CLM, or similar platforms. Strong analytical and problem-solving skills with the ability to interpret data, trends, and performance metrics. Strategic mindset with experience structuring and optimizing renewal opportunities. Ability to thrive in fast-paced environments with evolving priorities and ambiguity. What Would Make You Stand Out Experience managing global enterprise accounts or complex, multi-entity renewal agreements. Experience supporting renewals within regulated industries or public sector environments. Background in deal desk operations, pricing strategy, or advanced contract management. Demonstrated ability to drive process improvements and operational scalability. Experience partnering with executive stakeholders on strategic retention initiatives.
