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- Tasks: Coordinate seamless relocation experiences for assignees and their families.
- Company: Join a leading relocation service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them settle into new environments.
- Qualifications: 3-5 years in relocation or customer service, excellent communication skills required.
- Other info: Dynamic role with opportunities to engage with diverse cultures and communities.
The predicted salary is between 36000 - 60000 £ per year.
The Relocation Consultant (RC) is responsible for coordinating and delivering local destination service programs in accordance with SIRVA Relocation clients’ policies and benefits. Acting as the primary point of coordination, the RC provides support to internal SIRVA Consultants and transferring assignees, ensuring a seamless and positive relocation experience. This role requires exceptional customer service, strong organizational skills, and the ability to manage expenses efficiently while contributing to optimal revenue outcomes for SIRVA Relocation.
Key Responsibilities
- Manage the end-to-end relocation process for assignees and their families, from pre-decision and preview trips through arrival, settling-in, and ongoing support.
- Administer and maintain all initiation documents, paper files, and digital records.
- Make timely contact with internal consultants, external partners, and assignees within established KPIs.
- Coordinate with internal departments to ensure a successful and smooth assignee experience.
- Stay informed on local and expatriate issues, including the housing market, schools, recreation, healthcare, domestic help, transportation, and expat community activities.
- Maintain up-to-date inventories of reference materials for the Expatriate Welcome Kit and gather useful information to enhance the destination service program.
- Build and maintain strong relationships with international schools, keeping updated on admissions, curriculum details, and general availability.
- Educate assignees and internal teams on minor relocation matters; liaise with Client HR on exception management, providing recommendations and status updates.
- Work in compliance with the Company Quality System.
- Report potential issues, risks, or unsatisfactory practices to management promptly.
- Maintain accurate records in the Relocation Database (SMARTS / Service Engine).
- Manage third-party providers (field consultants, car rental companies, etc.) involved in the destination services program.
- Prepare and submit SIRVA Relocation reports as required.
Client Engagement
- Participate in client or prospect meetings and presentations as needed.
Qualifications & Preferred Skills
- 3–5 years of experience in relocation, human resources, and customer service.
- Excellent communication and interpersonal skills; international living experience or cross-cultural communication skills preferred.
- Fluent English required; additional language(s) strongly preferred.
- Proven customer service background with the ability to build strong relationships.
- Experience in project management and coordination with service partners.
- Self-starter with strong initiative, teamwork orientation, and the ability to work independently.
- Proficient in Microsoft Office applications (Excel, Word, Access).
Relocation Consultant employer: Dayforce
Contact Detail:
Dayforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relocation Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the relocation industry and let them know you're on the hunt for a Relocation Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SIRVA and understanding their values and services. Tailor your answers to show how your experience aligns with their needs, especially in customer service and coordination. We want to see that you’re genuinely interested in making a positive impact!
✨Tip Number 3
Practice your communication skills! As a Relocation Consultant, you'll need to convey information clearly and build relationships. Try mock interviews with friends or use online resources to refine your pitch and ensure you come across as confident and personable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SIRVA. Keep an eye on our listings and jump on opportunities as they arise!
We think you need these skills to ace Relocation Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relocation Consultant role. Highlight your experience in customer service and project management, as these are key for us at SIRVA Relocation.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve excelled in similar roles. We love seeing how you’ve made a positive impact!
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A touch of warmth and authenticity can make your application stand out in our eyes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dayforce
✨Know Your Relocation Stuff
Make sure you brush up on the ins and outs of relocation services. Understand the key responsibilities of a Relocation Consultant, like managing the end-to-end process and liaising with various stakeholders. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role heavily relies on exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you built relationships and resolved issues, as these stories will highlight your suitability for the position.
✨Get Organised
As a Relocation Consultant, strong organisational skills are a must. Before the interview, organise your thoughts and prepare a list of questions to ask. This not only shows your proactive nature but also helps you feel more in control during the conversation.
✨Be Ready to Discuss Local Knowledge
Familiarise yourself with local and expatriate issues relevant to the role. Be prepared to discuss the housing market, schools, and community activities. This will demonstrate your commitment to providing a seamless relocation experience and your ability to support assignees effectively.
