Payroll Onboarding Consultant - Managed Services

As a Payroll Onboarding Consultant within Dayforce Managed Services, you’ll help customers successfully transition to our Managed Services offering, guiding them through testing, parallel payroll runs and operational readiness ahead of go-live. This isn’t a payroll configuration role. Instead, you’ll use your payroll expertise to support customers through User Acceptance Testing (UAT) and parallel testing, troubleshoot discrepancies and help ensure they’re ready to transition into Managed Services. It’s also a highly client-facing role. You’ll spend significant time leading customer meetings and working sessions, presenting information and recommendations, and helping customers understand Dayforce Managed Services standards and best practices. You’ll need to communicate confidently with stakeholders at different levels, challenge constructively when needed and keep customers moving towards a successful go-live.

What you'll get to do:

• Guide customers through onboarding – support customers through UAT, parallel payroll testing, readiness activities and their transition into Managed Services.
• Lead customer conversations – facilitate testing workshops, working sessions and readiness reviews, communicating confidently with stakeholders across Payroll, HR, Benefits, Technology and project teams.
• Own key testing activities – develop and execute customer-specific UAT test scenarios, review results and coordinate failed tests and discrepancies through to resolution.
• Troubleshoot payroll issues – use your payroll knowledge and analytical skills to research and investigate discrepancies arising during testing and parallel runs.
• Provide clear recommendations and updates – communicate testing outcomes, project status, risks, dependencies and required actions to customers and internal teams.
• Champion Managed Services best practices – explain standard processes, timelines, roles and responsibilities and constructively challenge requests where they fall outside agreed standards.
• Support operational readiness – apply your understanding of payroll calculations, employee changes, audits, payroll validation and commit activities to help ensure customers are ready for go-live.
• Manage multiple customer onboardings – take ownership of your deliverables across multiple clients, with the number of customers varying depending on their size and complexity.
• Partner with Managed Operations – complete a structured knowledge transfer so customer-specific processes, responsibilities, exceptions and outstanding actions are understood ahead of transition.
• Identify and escalate risks – work across customer and Dayforce teams to resolve blockers, configuration issues and process gaps and maintain progress towards go-live.

Skills and experience we value:

• 3+ years of payroll experience, with strong knowledge of payroll processes and legislation.
• Previous experience working within a Managed Services environment.
• Strong client-facing experience, with the confidence to lead customer meetings, presentations and working sessions.
• Strong verbal and written communication skills, with the ability to communicate effectively with stakeholders at different levels.
• Experience troubleshooting and investigating payroll or testing discrepancies and working through issues to resolution.
• Strong analytical and problem-solving skills.
• The ability to manage multiple customers and priorities while maintaining clear ownership of actions and deliverables.
• Confidence challenging constructively and guiding customers towards standard, sustainable processes.

What would make you stand out:

• Previous functional experience with Dayforce.
• Experience supporting payroll customers through UAT and/or parallel payroll testing.
• Experience presenting to senior customer stakeholders and navigating challenging customer conversations.
• Strong Microsoft Excel and PowerPoint skills.

Please note that Dayforce is unable to provide current or future visa sponsorship for this position. Applicants must therefore have full and ongoing right to work in the UK without requiring employer sponsorship now or in the future.