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- Tasks: Coordinate seamless relocation experiences for assignees and their families.
- Company: Join a leading relocation service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them settle into new environments.
- Qualifications: 3-5 years in relocation or customer service, excellent communication skills required.
- Other info: Dynamic role with opportunities to engage with diverse cultures and communities.
The predicted salary is between 28800 - 48000 £ per year.
The Relocation Consultant (RC) is responsible for coordinating and delivering local destination service programs in accordance with SIRVA Relocation clients’ policies and benefits. Acting as the primary point of coordination, the RC provides support to internal SIRVA Consultants and transferring assignees, ensuring a seamless and positive relocation experience. This role requires exceptional customer service, strong organizational skills, and the ability to manage expenses efficiently while contributing to optimal revenue outcomes for SIRVA Relocation.
Key Responsibilities
- Manage the end-to-end relocation process for assignees and their families, from pre-decision and preview trips through arrival, settling-in, and ongoing support.
- Administer and maintain all initiation documents, paper files, and digital records.
- Make timely contact with internal consultants, external partners, and assignees within established KPIs.
- Coordinate with internal departments to ensure a successful and smooth assignee experience.
- Stay informed on local and expatriate issues, including the housing market, schools, recreation, healthcare, domestic help, transportation, and expat community activities.
- Maintain up-to-date inventories of reference materials for the Expatriate Welcome Kit and gather useful information to enhance the destination service program.
- Build and maintain strong relationships with international schools, keeping updated on admissions, curriculum details, and general availability.
- Educate assignees and internal teams on minor relocation matters; liaise with Client HR on exception management, providing recommendations and status updates.
- Work in compliance with the Company Quality System.
- Report potential issues, risks, or unsatisfactory practices to management promptly.
- Maintain accurate records in the Relocation Database (SMARTS / Service Engine).
- Manage third-party providers (field consultants, car rental companies, etc.) involved in the destination services program.
- Prepare and submit SIRVA Relocation reports as required.
Client Engagement
- Participate in client or prospect meetings and presentations as needed.
Qualifications & Preferred Skills
- 3–5 years of experience in relocation, human resources, and customer service.
- Excellent communication and interpersonal skills; international living experience or cross-cultural communication skills preferred.
- Fluent English required; additional language(s) strongly preferred.
- Proven customer service background with the ability to build strong relationships.
- Experience in project management and coordination with service partners.
- Self-starter with strong initiative, teamwork orientation, and the ability to work independently.
- Proficient in Microsoft Office applications (Excel, Word, Access).
Relocation Consultant in London employer: Dayforce
Contact Detail:
Dayforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relocation Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the relocation industry and let them know you're on the hunt for a Relocation Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SIRVA and understanding their values and services. Tailor your answers to show how your experience aligns with their needs, especially in customer service and coordination. We want to see that you’re genuinely interested in making a positive impact!
✨Tip Number 3
Practice your communication skills! As a Relocation Consultant, you'll need to build strong relationships. Role-play common interview scenarios with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SIRVA team and ready to dive into the relocation world.
We think you need these skills to ace Relocation Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Relocation Consultant role. Highlight your experience in customer service and project management, as these are key for us. Use specific examples that showcase your skills in coordinating services and managing relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about relocation and how your background makes you a perfect fit. Be sure to mention any international experience or cross-cultural skills you have, as we value those highly.
Showcase Your Organisational Skills: As a Relocation Consultant, strong organisational skills are a must. In your application, give us examples of how you've successfully managed multiple tasks or projects at once. This will help us see how you can handle the end-to-end relocation process.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dayforce
✨Know Your Stuff
Before the interview, make sure you research SIRVA Relocation and understand their services. Familiarise yourself with the relocation process and the specific challenges assignees face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Relocation Consultant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Highlight how you built strong relationships and resolved issues effectively, as this will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Since the role involves managing multiple tasks and maintaining accurate records, be ready to discuss your organisational skills. Bring along a planner or digital tool you use to keep track of projects, and explain how you prioritise tasks to ensure everything runs smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the relocation process, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
