Customer Base Associate

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM - reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United Kingdom.

About The Opportunity

The Digital Sales Associate executes the complete sales cycle of contracting, pricing, negotiating, and closing select in-bound sales opportunities for the United Kingdom, Small business. The Digital Sales Associate is responsible for timely and successful execution of multiple simultaneous opportunities initiated by Account Executives, Customer Relationship Reps, Client Partners, Implementation, Customer Support and Partners. The sales opportunities will be comprised of Dayforce Clocks, Talent module add-ons, Dayforce education and training, blocks of service hours and other transactional sales.

This role serves as a trusted Sales Associate to develop and maintain close customer relationships with our Dayforce users, educating assigned customers on the value and benefit of Dayforce products, and creating further sales opportunities. The role is segment focused on our Dayforce accounts generally sub 500 employees and relies on team, solution, and value-based selling techniques. The successful outcomes of the DSA are vital to Dayforce pursuit to best serve our customers’ needs as well as expanding our footprint among the addressable accounts in the assigned segment. This role is primarily responsible for creating and managing the opportunities pipeline with a focus on incremental revenue by upselling and cross-selling to provide solutions to customer’s evolving needs and challenges. Success will be defined by effectively growing revenue through managing your sales pipeline to quota attainment, with timely updates in Salesforce.

What You’ll Get To Do

• Meets or exceeds individual and team revenue targets: Develop qualified sales opportunities that result from up-sell and cross-sell to the existing customer base.
• Manages a high level of peer initiated prospecting activities and converts the inbound sales leads into closed add-on business.
• Provides support to qualified prospects and customers including follow up, product information, and quotations.
• Coordination, orchestration, and alignment internally with Dayforce resources, as warranted, to drive opportunities to closure, delivering sales wins and closing add-on business.
• Maintains a solid working knowledge of Dayforce products and the benefits they provide.
• Utilize modern selling and marketing techniques and tools to communicate effectively with customers to build relationships and develop and close sales opportunities.
• Effectively executes a territory plan and manages pipeline to maximize revenue.
• Enter forecasting and account/opportunity details in Salesforce; provide weekly updates including but not limited to, dollar amounts, status, and decision makers and next steps in closing opportunities.
• Propose, coordinate, and participate in marketing activities within the territory.
• Performs other duties as assigned.

Skills And Experience We Value

• Bachelor’s or equivalent combination of education and experience.
• 2+ years of sales or lead generation experience.
• Knowledge of HCM software or high-tech products/services is preferred with high preference of knowledge of Dayforce.
• Proven track record of accomplished promotion and selling.
• Proven ability to develop new opportunities and driving the sales process across teams.
• Knowledge of solution selling and value-based selling techniques.
• Effective verbal and written communications skills.
• Ability to adapt to changes in roles and responsibilities and work independently with limited direction in a fast-paced environment.
• High energy, proven sales closer within a technology or software sales environment.
• Ability to engage with C-Suite, drive business discussions identifying company priorities/goals/strategies, and translate into the value Dayforce solutions can deliver to achieve business objectives.
• Aptitude, desire, and commitment to leverage technology and digital selling tools (social, video, automation, etc.) to drive digital sales motion.
• Proven ability to build pipeline (both self gen activities and leveraging corporate marketing programs) to consistently over-achieve assigned quota.
• Ability to execute against the Dayforce Digital Sales Process while managing multiple concurrent opportunities with close attention to detail.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud.