At a Glance
- Tasks: Manage client accounts and ensure their success with our innovative HCM solutions.
- Company: Join Dayforce, a leading global HCM company committed to making work life better.
- Benefits: Enjoy remote work flexibility, competitive pay, wellness initiatives, and personal growth opportunities.
- Other info: Diverse and inclusive workplace focused on employee well-being and community impact.
- Why this job: Be part of a fast-paced team that drives real impact in human capital management.
- Qualifications: Bachelor's degree and 3-5 years in HCM consulting or technical roles required.
The predicted salary is between 36000 - 60000 £ per year.
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better ™ - reflects our commitment to employees, customers, partners, and communities globally.
About the Opportunity
As a member of the Dayforce organization, known for its fast‑growing SaaS platform, the Technical Account Manager (TAM) provides premium account management services to assigned customers while partnering with Client Support Analysts to deliver best‑in‑class support. This role is hands‑on with the Dayforce platform and requires a strong technical aptitude to collaborate with Product Development, Implementation, Professional Services, and other key stakeholders to ensure customer success and satisfaction.
This is an excellent opportunity to join a rapidly growing innovator in next‑generation Human Capital Management (HCM) solutions. The ideal candidate is highly collaborative, passionate about customer success, and thrives in a fast‑paced, customer‑focused environment.
What You’ll Get to Do
- Partner with Customer Success Managers to establish and strengthen executive customer relationships.
- Drive customer success outcomes, including value realization, customer growth, retention, and advocacy.
- Develop a deep understanding of each customer’s business and translate business challenges into effective Dayforce solutions.
- Define and monitor key performance indicators and develop technical strategies that support customer success.
- Analyze customer usage patterns and product adoption to improve user experience, increase adoption, and reduce operational effort.
- Leverage technical and domain expertise to investigate functional and technical issues while providing best‑practice recommendations.
- Support the design and implementation of reliable, scalable, and highly available services and infrastructure that meet evolving customer requirements.
- Plan, communicate, and drive customer readiness for Dayforce product upgrades.
- Meet or exceed customer satisfaction objectives, including Net Promoter Score (NPS) and retention targets.
- Translate complex technical concepts into business‑friendly language for non‑technical stakeholders.
- Gather customer feedback and collaborate with internal teams to influence product enhancements and operational improvements.
- Contribute meaningful content to monthly, quarterly, and executive business reviews, highlighting progress, achievements, and opportunities.
- Independently manage and de‑escalate technical issues, including high‑priority customer situations.
- Proactively engage internal and external stakeholders to identify risks and implement preventative solutions.
- Serve as a trusted customer advocate while balancing customer expectations with business priorities.
- Participate in and lead cross‑functional projects and strategic initiatives.
Skills and Experience We Value
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- 3–5+ years of experience in Dayforce Consulting, Implementation, Technical Account Management, or a related technical role.
- Proven HCM domain expertise, including experience with at least two core modules such as Payroll, Benefits, Workforce Management, or HR.
- Strong technical background with experience resolving complex business and integration challenges for enterprise customers.
- Strong understanding of relational database systems with advanced proficiency in SQL, XML, and/or XSLT.
- Excellent analytical, troubleshooting, and problem‑solving skills.
- Ability to manage multiple priorities while working effectively under pressure and tight timelines.
- Understanding of Software‑as‑a‑Service (SaaS) environments, hosting concepts, and change management practices.
- Outstanding written and verbal communication skills.
- Ability to build credibility and influence with executive stakeholders.
- Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, or Lean Six Sigma are considered an asset.
- Ability to travel internationally and maintain a valid passport.
What Would Make You Stand Out
- Extensive experience supporting enterprise Dayforce customers.
- Strong expertise across multiple Dayforce HCM modules.
- Experience leading complex customer escalations and technical issue resolution.
- Demonstrated success influencing product improvements through customer feedback.
- Proven ability to build trusted executive relationships while delivering exceptional customer outcomes.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace all individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.
HCM Technical Account Manager employer: Dayforce US, Inc.
Dayforce US, Inc. is an exceptional employer that prioritises employee well-being and professional development, making it an ideal place for the Strategic Dayforce Account Executive role. With a flexible remote work environment in Great Britain, employees benefit from comprehensive wellness initiatives, competitive pay, and ample opportunities for career advancement, all while being part of a dynamic team focused on driving innovation in HCM solutions.
StudySmarter Expert Advice🤫
We think this is how you could land HCM Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dayforce on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Dayforce's products inside out. Dive into their Cloud HCM platform and think about how your skills can solve real problems for clients. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex technical issues in simple terms. Try role-playing with a friend to get comfortable translating tech jargon into everyday language.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace HCM Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the HCM Technical Account Manager role. Highlight your relevant experience with Dayforce and any technical skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Since this role requires a strong technical background, don’t shy away from showcasing your expertise in SQL, XML, or any other relevant technologies. We love seeing candidates who can bridge the gap between technical and non-technical discussions!
Communicate Clearly:Your written communication skills are crucial for this position. Keep your application clear and concise, and make sure to express your passion for client management. We appreciate candidates who can communicate effectively and authentically.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dayforce US, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Dayforce's HCM platform and its core modules. Brush up on your technical skills, especially SQL, XML, and XSLT, as you'll need to demonstrate your ability to tackle complex integration challenges.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in customer success and account management. Be ready to discuss how you've driven value for clients in the past and how you can apply that to strengthen relationships at Dayforce.
✨Communicate Clearly
Practice translating technical jargon into layman's terms. You'll need to convey complex ideas to non-technical stakeholders, so demonstrating your communication skills will be key to winning over the interviewers.
✨Be a Problem Solver
Think of specific instances where you've successfully resolved issues under pressure. Highlight your judgement and problem-resolution skills, as these are crucial for a Technical Account Manager role at Dayforce.
