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- Tasks: Assist patients and navigate their care journey in a busy NHS GP Practice.
- Company: Friendly NHS GP Practice in Daybrook, Nottingham, dedicated to patient care.
- Benefits: Flexible hours, on-site parking, NHS pension, and comprehensive training provided.
- Other info: Exciting opportunity with potential for personal growth and development.
- Why this job: Join a supportive team and make a real difference in patients' lives.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a caring attitude.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a rewarding role in a bustling NHS GP Practice? We are a friendly and busy practice located in Daybrook, Nottingham, and have a position available for 28 hours per week. Our practice operates Monday to Friday, with various shifts between 7:30 am and 6:30 pm. We offer flexible hours that can be discussed and negotiated to suit your and the practice needs.
Why Join Us?
- Be Part of a Successful Team: You will join a team known for its friendly and helpful service to patients. Your role will be crucial in assisting and directing patients to the appropriate healthcare services in a courteous and efficient manner.
- Positive Work Environment: We pride ourselves on projecting a positive and friendly image to all visitors, whether in person or over the phone.
Main Duties of the Job:
- Communication & Multi-tasking: Strong communication skills and the ability to multi-task are essential. You will need to remain calm under pressure and have good keyboard skills. While knowledge of SystmOne is beneficial, it is not essential as we provide comprehensive training.
- Team Collaboration: Work alongside a team of enthusiastic, multi-disciplinary, and friendly staff. We value initiative, drive, and strong interpersonal, admin, and IT skills.
- Patient-Facing & Administrative Tasks: You will handle a variety of tasks, so excellent organisational skills and time management are critical. A caring and empathetic character is essential to succeed in this role.
- Flexibility: We require flexibility to cover for colleagues during holidays and sickness absences, with occasional evening and weekend work.
About Us:
Our practice and PCN staff care for 10,500 patients in Daybrook, Nottingham. We focus on understanding and empathising with our patients' needs. This is an exciting challenge for the right candidates, with benefits including on-site parking and an NHS or private pension.
If you have the drive, enthusiasm, and personality to work hard and fit in with our team, we encourage you to apply online. Training will be provided to help you succeed in your role.
For an informal chat or to arrange a visit before applying, please contact Debi Rattray on 0115 9267628. We look forward to welcoming you to our team!
Job Responsibilities:
- Our Reception rota covers shifts from 7 am to 6:30 pm, Monday to Friday, and you will also be expected to help cover flu/COVID vaccination clinics for a few weekends annually.
- Care Navigation Role: As a Medical Receptionist, you will play a crucial role in care navigation, ensuring patients are directed to the most appropriate service or healthcare professional. This involves understanding patient needs and efficiently coordinating their care journey.
- Central Point of Contact: You will act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team. This includes liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Person Specification:
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours and cover extra hours for staff sickness and annual leave.
- Experience of administrative duties
- Experience of working in primary care
- Experience of working in a healthcare setting
Care Navigator / Receptionist in Nottingham employer: Daybrook Medical Practice
Contact Detail:
Daybrook Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator / Receptionist in Nottingham
✨Tip Number 1
Get to know the practice! Before applying, do a bit of research on the NHS GP Practice in Daybrook. Understanding their values and patient care approach will help you tailor your conversation when you reach out for that informal chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and the team, consider role-playing scenarios with friends or family. This will help you feel more confident and prepared for those busy days at the reception.
✨Tip Number 3
Show off your flexibility! When chatting with Debi or during your interview, highlight your willingness to cover shifts and adapt to the team's needs. This shows you're a team player and ready to jump in when needed.
✨Tip Number 4
Apply through our website! We encourage you to submit your application online. It’s the best way to ensure your details get to the right people quickly, and you can showcase your enthusiasm for joining our friendly team.
We think you need these skills to ace Care Navigator / Receptionist in Nottingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, especially in communication and patient care.
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and concise, focusing on key points that demonstrate your suitability for the Care Navigator / Receptionist role. Avoid fluff and get straight to the point.
Apply Online: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Daybrook Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the NHS GP practice. Understand their values, services, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Care Navigator/Receptionist, strong communication is key. Prepare examples from your past experiences where you successfully handled patient inquiries or resolved issues. Practising clear and polite responses can also help you feel more confident during the interview.
✨Demonstrate Your Multi-tasking Ability
In a busy practice, you'll need to juggle multiple tasks at once. Think of scenarios where you've managed several responsibilities simultaneously. Be ready to discuss how you stay organised and calm under pressure, as this will be crucial for the role.
✨Emphasise Your Team Spirit
Collaboration is vital in this role. Be prepared to talk about your experiences working in teams, especially in healthcare settings. Highlight your ability to support colleagues and contribute positively to a friendly work environment, which aligns with the practice's values.