Caseworker - Royal Victoria Infirmary, Newcastle in Newcastle upon Tyne

You will be joining a passionate and committed team of Day One Caseworkers based in other Major Trauma Centres, driven to make a difference to the recovery of those impacted by catastrophic injury. Working alongside the Trauma and Rehabilitation Coordinators at the hospital, Day One Caseworkers deliver an on-site, bedside signposting and support service to identify and address any issues and concerns caused by the impact of major trauma. You will take referrals, complete initial assessments of need, support discharge planning and expertly navigate and signpost people in the aftermath of injury, including talking about and facilitating early access to legal support to aid rehabilitation. You will also play an active role in building relationships and promoting the work of Day One within the hospital and wider community, including occasional conferences, fundraising, networking and other awareness-raising events.

Main duties of the job:

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
• Deliver awareness raising presentations to clinical colleagues and departments.
• Organise and facilitate outpatient and in person legal clinic drop-in sessions.
• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.

About us:

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as major trauma. Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired by patients for patients our vision is that no one has to piece life back together on their own after catastrophic injury.

What we offer:

• 25 days annual leave plus Bank Holidays and an additional day off on your Birthday
• Pension with 5% employer contribution
• Employee Assistance Programme & wellbeing support
• Ongoing training and development

Employment details:

• Salary: £33k- £39k per annum, depending on experience and qualifications
• Contract: Full time (37.5 hours per week), permanent, subject to a six-month probationary period.
• Location: Based in the Royal Victoria Infirmary, Newcastle, but may work in other settings across the Northern Major Trauma Network.

About you:

You will have resilience and adaptability, understand the importance of confidentiality, safeguarding and professional boundaries; have excellent communication and active listening skills and enjoy the challenge of a busy caseload. You will be an outcome-focused self-starter, able to work using your own initiative and demonstrate excellent organisational skills with the ability to work in a fast-paced clinical environment. You may have a clinical background, case management experience and/or knowledge of Greater Manchester’s community and voluntary sector.

Person Specification:

• Delivering support, signposting or coordinating services in a healthcare, social care, charity or similar setting.
• Working autonomously to assess need and coordinate support.
• Presenting to groups with diverse audiences, including clinical and non-clinical staff.
• Operating within a fast paced setting as part of a multidisciplinary team.
• Liaising with community, voluntary sector and NHS services and agencies.
• Knowledge and understanding of specific issues that affect people who are impacted by serious and life-changing injury.
• Understanding of the principals of safeguarding, confidentiality and data protection.
• Knowledge of IT software and systems and programmes, e.g., Microsoft Office suite and CRM systems.
• Aligns with the values of Day One.
• Has a professional, caring, sensitive and responsive approach.
• Ability to work consistently and safely within policies and procedures whilst maintaining professional boundaries at all times.
• Emotional intelligence, resilience and adaptability.
• Pro‑active self‑starter who can work autonomously and as part of a diverse team.
• Organised and responsive to others in a way that is both timely and professional.
• Cool and calm-headed decision maker.
• Can work under pressure and manage competing priorities.
• Can use effective support systems to develop own knowledge and practice.
• Can maintain accurate case management records and file notes.
• Confident about speaking to people who are extremely vulnerable and have experienced serious injuries and traumatic events.
• Knowledge of working with or within NHS Trusts and/or charities or voluntary sector.
• Experience of developing and embedding new services or initiatives.
• Experience of working with people impacted by serious injuries or major trauma in any setting.
• Previous experience of working with volunteers.
• A relevant professional qualification is desirable, but not essential.
• Commitment to, and evidence of, continuing personal development.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.