Caseworker (Northern General Hospital, Sheffield)

Purpose of the role

To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Northern General Hospital, Sheffield but also in other hospital settings or Trusts as required. To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways. To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation. To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury. To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.

Key responsibilities

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.
• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
• Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
• Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region.
• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.

How to apply

Please upload your CV, and answer a couple of screening questions, demonstrating how you meet the criteria and outlining why you’re interested in the role. If you have any questions about the role, or you would like an informal chat with the Services Manager, refer to the attached recruitment pack for full contact details and further information on the role.

Closing date: 5pm Tuesday 22nd July 2025

First stage virtual interviews: 28th July 2025

Second stage in-person interviews: W/C 4th August 2025